215K items sold
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    About us

    Location: United KingdomMember since: 25 May, 2012Seller: neo_outlet

    Business details

    Business name: Neo Direct LtdFirst name: NeotechnologySurname: LtdAddress: Unit 1A, Darnall Works, Butterley Street, Leeds, West Yorkshire, United Kingdom LS10 1AWPhone number: +44 7921854820Email: sales@nuvohome.co.ukVAT number: GB 104864129CRN: 07439294

    Detailed seller ratings

    Average for the last 12 months
    Accurate description
    5.0
    Reasonable postage cost
    5.0
    Delivery time
    5.0
    Communication
    5.0

    Seller Feedback (94,546)

    • i***g (629)- Feedback left by buyer.
      Past 6 months
      Verified purchase
      I was sent the wrong size, and the seller was very helpful. They arranged for a currior to collect it and sent out the correct one straight away. The seller communicated well throughout. The shelves are great quality too. Great seller, will definitely be buying from them again in the future.
    • 9***a (110)- Feedback left by buyer.
      More than a year ago
      Verified purchase
      I ordered a jet wash for it to come with damaged packaging and the wheel had been broken, after a quick message they were happy to send a brand new one out without me having to escalate it to eBay. Thank you very much will order again in future.
    • d***8 (84)- Feedback left by buyer.
      More than a year ago
      Verified purchase
      Firepit/ barbeque arrived in super fast time. Well packaged in large box. All pieces individually bagged...Brand new.. can't see what's refurbished about this item!!. Fantastic bargain. Well chuffed with my purchase. Recommend to anyone who is thinking of having one. Thanks Neo. Also thanks to courier service. 5 stars for item description even though it's brand new!!.
    • m***l (396)- Feedback left by buyer.
      More than a year ago
      Verified purchase
      Arrived in Amazon packaging. On opening one wheel broken in pieces in the box. Photos included Contacted seller who said send it back and they would see what they could do. Tried to contact them twice more only received generated messages back saying I would be contacted within 48 hours still haven’t heard anything from them weeks later. On my experience I am unable to recommend this seller very poor customer communication and service.
    • i***7 (28)- Feedback left by buyer.
      Past 6 months
      Verified purchase
      all contact positive
    • e***b (270)- Feedback left by buyer.
      Past year
      Verified purchase
      The seller’s communication is superb. The original item received (refurbished folding table) wasn’t fit for use so seller offered a brand new table as a free replacement. Thank you for your help and for solving this issue swiftly.

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