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Ninja Kitchen

124K items sold
15K followers
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About us

Ninja’s inspiring kitchen appliances make it quick and easy to prepare delicious, healthy food and drinks at home – whether you’re cooking for yourself, entertaining friends or feeding a hungry family. Ninja gives you more, with multiple functions in every appliance and automatic programs that do the hard work for you. From powerful Ninja blenders and precise food processors to versatile cooking appliances, including Ninja Foodi multi-cookers, grills, air fryers and more. Every product is engineered in-house and designed for speed, power, ease and incredible results. Always innovating, our engineers continue to create new technologies that combat your food-prep frustrations. What will you make first?
Location: United KingdomMember since: 05 May, 2016Seller: ninja-kitchen

Business details

Business name: SharkNinja Europe LtdFirst name: SharkSurname: NinjaAddress: 1st/2nd Floor Building 3150 Century Way, LS15 8ZB Leeds, United KingdomPhone number: 08008620453Email: customerservice-uk@sharkninja.com

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable postage cost
5.0
Delivery time
5.0
Communication
4.9

Seller Feedback (31,058)

i***r (35)- Feedback left by buyer i***r (35).
Past 6 months
Verified purchase
Ordered certified refurbished ninja which arrived scratched as was not in the pristine condition like it said it would be. I messaged them directly and they responded the same day and organised a collection from my home, they sent a replacement that arrived before the damaged was collected and was in brand new condition with all the cellophane and protection on it and in a brand new ninja box. Very happy will buy again from them. Brilliant service
l***w (219)- Feedback left by buyer l***w (219).
Past 6 months
Verified purchase
The item arrived broken and definitely not in a pristine - like new condition as advertised on eBay. It had signs of significant use and scratches with scuffs. Definitely not a question of it being opened out of box and returned. I took some photos and messaged the seller straight away to arrange a replacement which later became a refund when I decided to get a new unit for not much more. The product was picked up the next day and a refund followed a message to the seller.
i***s (3)- Feedback left by buyer i***s (3).
Past month
Verified purchase
Initially the item was delivered in a used condition, it wasn’t in original packaging but this was expected with it being refurbished. However, this was only for a very very short time as I contacted Ninja and they immediately started an exchange for this item yesterday. The item was delivered with Next Day Delivery in complete original packaging with the Ninja branded instructions enclosed within the box. The Ninja support team were very helpful with this purchase and I would 100% recommend. :)
m***e (540)- Feedback left by buyer m***e (540).
Past 6 months
Verified purchase
AVOID! Spare yourself the pain. Arrived broken TWICE! Terrible packaging being the cause - NO original box. Responses take ages - or don't come at all - and they don't respond to your words, just use stock responses. A true exercise in frustration. Unbelievably, eBay support told me "that's life"! These are cheaper for a reason and these people are singlehandedly ruining the Ninja brand. I went to a competitor brand and bought from a bricks and mortar shop instead for peace of mind.
c***h (885)- Feedback left by buyer c***h (885).
Past 6 months
Verified purchase
Returning customer. 5* service seamless superfast tracked delivery. Customer service immediate reply to query. Multicooker 10 in 1 pristine condition way beyond my expectations. Buy with complete confidence from this seller as you won’t get a better deal with everything it offers in terms of guarantee speed of delivery etc. anywhere else. I previously bought an air fryer from a very reputable high end store and it took over a week to deliver and was not at Christmas period.
i***n (47)- Feedback left by buyer i***n (47).
Past month
Verified purchase
Absolutely top customer service. The first delivery was rather scratched on top despite being listed ‘as new’. What happened? I received a replacement incredibly promptly and not only was it as new, but it was actually brand new!! Communication all along was superb and I really cannot praise the customer service enough, so nice to find a brand that still has it. A++++++++