Old Mill Saddlery is a leading equestrian retailer based in the United Kingdom.
The strengths of our business comes from our core values - providing our customers with a quality shopping experience, outstanding customer care and selling only quality products at excellent value.
Just like you, horses are a big part of all of our lives and we face the same problems that you do; horses that just won’t load, cheeky ponies, escape artists, injuries, behaviour problems, moody mares and everything in between.
We couldn’t imagine a life without our horses and our experienced team are on hand to offer friendly, honest and knowledgeable advice. Our team are happy to help; no question is too silly and no request is too much. Simply contact us with any of your queries.
Location: United KingdomMember since: 14 Feb, 2000Seller: greatsaddle
Business details
Business name: Old Mill Saddlery LTDFirst name: RobertSurname: PattonAddress: 110 Larne Road, Ballycarry, Carrickfergus, Antrim, United Kingdom BT38 9JNPhone number: 02893353268Email: robert@saddlery.bizVAT number: GB 209453804CRN: NI627696
Fantastic communication. I ordered the wrong size by mistake (didn’t realise the current head plate was w not mw). Messaged to ask if they could change my order from w to xw. They agreed instantly and changed my order. They shipped immediately
Well packaged and arrived in perfect condition. Great price.
i***r (536)- Feedback left by buyer.
Past 6 months
Verified purchase
Top-notch service! I requested expedited shipping as we were leaving for a holiday and needed the item ASAP—they delivered! They even responded over the weekend. Really impressed—highly recommended seller!
3***2 (209)- Feedback left by buyer.
Past 6 months
Verified purchase
Brilliant communication, quick delivery and Product as described. Amazing company!! Thankyou 5*
o***o (953)- Feedback left by buyer.
Past month
Verified purchase
Very bad delivery but this was due to issues with ROYAL MAIL seller was great , good communication throughout and great service from them let down by delivery issues
r***a (776)- Feedback left by buyer.
Past month
Verified purchase
Not sent, contacted them after 7 days to be told the item was damaged so had returned it to manufacturer for replacement, I could wait or have refund. I chose to wait but still nothing after another week. Contacted them again for same answer, this time I took refund. At no point did they contact me to explain what was going on, they should have done this at the straight away . Looking at negative feedback this seems to be a common problem, I dont believe they ever had the item to sell.
x***d (288)- Feedback left by buyer.
Past year
Verified purchase
This item didn't arrive. I contacted the seller who replied straight away, they explained it wasn't sent as it was not in a satisfactory condition and refunded me straight away. Very happy with their service and will be using them again, thank you A++++