7.7K items sold
426 followers
Contact

All items

About us

We are a pet supplies company based in the Midlands that specialise in rabbit tunnels and rabbit houses. Our aim is to create more space and more fun for rabbits and other small animals. Our rabbit tunnels are available in both a 6inch and 8 inch diameter. We also hand make and sell the rabbit houses and hides that are compatible with our tunnels.
Location: United KingdomMember since: 24 Nov, 2018Seller: petsplaystore

Business details

Business name: Pets PlaystoreAddress: 18 Curzon Close, Mansfield, Rainworth, Nottinghamshire, United Kingdom NG21 0BQ

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable postage cost
5.0
Delivery time
5.0
Communication
5.0

Seller Feedback (1,413)

  • b***r (303)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Delivered on time as advertised. The hay is very tightly packed so hard to pull out but if you cut the bag open and put in a bigger container it's not a problem at all. Very good value. Thanks
  • t***t (317)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    I've used this seller a few times and didn't have any problems so when I seen that the seller I'm currently using (only using for the 10% multi buy discount, not the service).was waiting on stock, I came straight back to this seller knowing that they're good with people and their delivery time is great. The hay itself is great, my rabbits love it which makes me happy. It is very compact so I like to empty into bags and boxes to make it easier to dispense but that's just a personal preference.
  • c***h (33)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Excellent customer service. Goods arrived quickly. I queried whether I was missing something and I got a response immediately telling me where to find my missing items (inside the tunnel) 😃. Very pleased with the quality and I'm sure my bunnies will love their new set up.
  • o***o (516)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Arrived badly packaged - the item was squashed the edges were sharp and was not fit for animals. The photos clearly show how badly made it is. The seller then delayed communication and became rude - all I wanted was a return!!!!
    Reply from: petsplaystore- Feedback replied to by seller petsplaystore.- Feedback replied to by seller petsplaystore.
    In the last 12 months we have had 406 positive feedback reviews for this item. This is the one negative feedback. The buyer would not provide images of the end cap not being able to fit on the tunnel or of any damage to the end caps. Even in their pictures no damage can be seen. I believe they either purchased the wrong item or it wasn't suitable for what they intended. The buyer misused ebay returns policy so they did not have to pay for return postage. They have now been reported to ebay.
  • i***8 (528)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    I am super excited about all my tunnels - the buns are gonna LOVE them! Sturdy and well packaged. Super helpful service too as I got confused with one delivery
  • t***- (78)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Great service, quick delivery and good seller communication. Thank you.

About us

Use this space to tell other eBay members about yourself and what you’re passionate about. Give people more reasons to follow you!349/1000