Moderntek

Seller Feedback (1,625)

• 0***d (9)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Item was shipped with tracking info and signature required, though it did take about 4 days before it was sent (over a weekend). It could have been packaged with more protection but it arrived undamaged and 1 week + 2 days after purchase. Item was new in box (I don't think Sony is sealing these recyclable packaging), and exactly as advertised except for it being the 512GB storage version instead of the 256GB, which is a very happy accident as far as I'm concerned. I recommend this seller highly!

  
• a***o (1)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  This seller is fantastic! Not only did they give me world-class service, they also went above and beyond to keep me updated and communicate with me through every part of this process! A+++ seller! The phone is immaculate and works beautifully! The shipping was amazing and protected the device and boxes, not a single dent or scratch on even the packaging! Perfect from start to finish!
• w***e (2)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Buyers should be aware that the item ships from Hong Kong. Seller disclosed that in listing, but it also was included in a search where item location said U.S. and seller advertises as U.S. based. I was frustrated with the communication which followed. However, the item did arrive on the last day of the window and was as described. It is, indeed, authentic merchandise. Just know that it ships from overseas, and I would very much expect the back rather than front end of the delivery range.

  Reply from: moderntek- Feedback replied to by seller moderntek.- Feedback replied to by seller moderntek.

  Buyer is confused and failed to read the listing. When buyer searched, it was showing him sellers location not item location. We clearly specified we are located in USA but our item for this specific listing comes from Hong Kong, it was very clear in the listing. Buyer failed to read listing and now blaming his mistake on the seller. We have many buyers asking where item is coming from and they are aware of this fact, we are not hiding where item is coming from for this Global model Mobile Phone
• 8***m (28)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Absolutely amazing seller! Responded immediately to all my questions, took the time to explain the differences between models, and saved me from buying the wrong phone. Super caring, professional, and knowledgeable — customer service you rarely find these days. I was so impressed I even bought a second phone at full price. Trustworthy, reliable, and highly recommended!

  
• o***o (661)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Seller was great keeping open great communication when needed and gave great information I requested. Only thing that could have made it better would have been ability to redirect package to FedEx office to pick up there. This would have prevented need to remain home waiting for device to arrive to sign for it. Understand this makes it secure delivery but just wanted to give feedback on the delivery. Bottom line the seller is first class!
• a***e (146)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  I’m extremely happy with this purchase! The phone arrived in excelent condition, much faster than expected, and the model exceeded my expectations — it’s absolutely beautiful phone and excellent in both performance and quality. Communication with the seller was top-notch; they were responsive, helpful, and very professional throughout the entire process. I will definitely be buying from them again in the future. Highly recommended!