Planetstoves | eBay UK Stores

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About us

Welcome to Planet Stoves your one stop shop for woodburning stoves, flues and accessories. Please add me to your list of favourite sellers and come again. Thank you for your business.

Location: United KingdomMember since: 15 Feb, 2011Seller: planetstoves

Business details

Business name: Neutrino Retail LimitedFirst name: MichaelSurname: JohnsAddress: 20-28, Albert Road, Braintree, Essex, United Kingdom CM7 3JQPhone number: 08446641670Email: enquiries@planetstoves.co.ukVAT number: GB 445871761CRN: 14225339

Feedback ratings

Last 12 months

Positive2,610- positive Feedback in last 12 months

Neutral22- neutral Feedback in last 12 months

Negative15- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description

4.9

Reasonable postage cost

5.0

Delivery time

5.0

Communication

5.0

Seller Feedback (48,556)

a***0 (3036)- Feedback left by buyer.
Past 6 months
Verified purchase
Good packaging & fast post. good comunication. Good seller all as described.
0***i (484)- Feedback left by buyer.
Past 6 months
Verified purchase
there was a problem with the original order wrong item sent, but everything was sorted out straigt away, very professional responce, so i wought recommend to others and i wought use again thank you and well done sorting the original issue. EXCELLENT.
g***e (1128)- Feedback left by buyer.
Past 6 months
Verified purchase
Totally wrong item sent, however, they apologised, and fixed the issue very fast, good service. Just human error, no issues at all with this seller.
*****- Feedback left by buyer.
Past 6 months
Verified purchase
Fast delivery, good communication, packaged very well, good value for money. Will use again ,highly recommended 5*****
0***1 (397)- Feedback left by buyer.
Past 6 months
Verified purchase
Despite only receiving half the order Planetstoves reacted very quickly and refunded the cost of the loss in spite of the fact that it looks like it was Royal Mail's issue. I am so impressed I would have no hesitation in buying from them again. That you for your customer ethic which is superb. Most definitely a 5 star PLUS review P.S. Rapid delivery ( even if only half ! LOL )
i***e (456)- Feedback left by buyer.
Past 6 months
Verified purchase
Great customer service, 1st piece of glass was received with a cracking in but they rectified very quickly after I contacted them and responded to messages quickly. Would use again

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