The seller solved the problem, turned it was some mistake with Evri and Royal mail:
After speaking with both Evri and Royal Mail, it seems there was a mix-up during the collection process. Instead of Royal Mail returning the item, they sent it to the address on the Evri label, as that was the address shown on the packaging
After that seller immediately sent an explanation message and a refund.
So all in all good experience, great customer service and communications. Many thanks
4***e (242)- Feedback left by buyer.
Past 6 months
Verified purchase
as described excellent condition , value for money , quality product , just what was required ontime packaged well . excellent ebayer .
m***a (245)- Feedback left by buyer.
Past 6 months
Verified purchase
Fast delivery, fast communication, all round great seller. Item as described. Thank you.
m***m (839)- Feedback left by buyer.
Past 6 months
Verified purchase
Fast postage, well packaged and the item was as described! I would recommend the seller!
a***3 (171)- Feedback left by buyer.
Past month
Verified purchase
After initially not receiving item by due date and contacting you, the item in excellent condition has now arrived. Great follow up service. Thank you very much.
r***c (624)- Feedback left by buyer.
Past 6 months
Verified purchase
Wrong item was sent out. Correct replacement received the following day. EXCELLENT SERVICE!