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Ray Trade House

Ray Trade House

29K items sold
104 followers
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About us

We TRY our best to keep our customers happy in any case.Your complete satisfaction is our top priority.We pride ourselves on giving great customer service and value for money.We have done our best to accurately and honestly describe all items.If you receive an item that is not exactly as described or there is a problem with the item,Please Message us before leaving feedback or returning the item.We promise to work out a solution to your satisfaction.If in the event that a solution cannot be reached return postage costs are to be paid by the buyer.
Location: United KingdomMember since: 20 Sep, 2010Seller: raytradehouse2014

Business details

Business name: Ray Trade HouseFirst name: irfanSurname: rahimAddress: 31 Cameron Road, IG3 8LG Ilford, United KingdomPhone number: 07723745135Email: raytradehouse@hotmail.com

Feedback ratings

Last 12 months

Positive50- positive Feedback in last 12 months
Neutral6- neutral Feedback in last 12 months
Negative7- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description
4.7
Reasonable postage cost
5.0
Delivery time
4.6
Communication
4.6

Seller Feedback (8,522)

8***8 (193)- Feedback left by buyer.
Past year
Verified purchase
They do not send the blue bottle, which contains systemic. They substitute the new version which does not contain systemic. Have requested a return label and a full refund.
Reply from: raytradehouse2014- Feedback replied to by seller raytradehouse2014.- Feedback replied to by seller raytradehouse2014.
Dear customer, Please accept our apologies for your concern. The manufacturer changed the bottle colour into white for a certain badge only otherwise no difference. We respect your opinion and provided a QR code to return the item and will resend a blue bottle one for your satisfaction. We see that this negative was left before having a communication of return and replacement with us. While the issue has been resolved, would you please consider reviing the feedback into postive.A request. Thanks
a***v (21)- Feedback left by buyer.
Past 6 months
Verified purchase
Great communication and product received in good order.
1***0 (762)- Feedback left by buyer.
Past month
Verified purchase
Great seller 👍
r***n (52)- Feedback left by buyer.
Past month
Verified purchase
Kids will love it. Thank you. Great seller. Would recommend
c***. (1734)- Feedback left by buyer.
Past month
Verified purchase
Item arrived on time and was brand new
e***j (64)- Feedback left by buyer.
Past 6 months
Verified purchase
Terrible service Didn’t arrive at first Then after a long time…what arrived was a 11.5 Inch Lava lamp When I paid for a 14.5 Inch Lava lamp I would give a wide birth and don’t trust the seller. I’ve never had an experience like this on EBay.
Reply from: raytradehouse2014- Feedback replied to by seller raytradehouse2014.- Feedback replied to by seller raytradehouse2014.
Hi there, We posted the item 3 times and the 3rd one got delivered while 2 earlier are returning back. We do apologies for this issue about size. You could have informed us via ebay messages regarding your concern. This platform is for the feedback only. Please send us the pictures of the received item and reply us back via eBay messaging system. We are humble, polite and always willing to help our customers. We are here to help you. Kind regards, Customer service
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