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Renew2U UK

Renew2U UK

12K items sold
2.9K followers
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Renew2U UK
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Washing Machines

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About us

Welcome to Renew 2 U, your premier destination for refurbished tech and appliances. At Renew 2 U, we have a passion for sustainability and a commitment to the circular economy. Our mission is to give products a second chance while offering you the customer an alternative affordable solution on those big must have purchases.

To provide our customers with peace of mind, all our products come with a one-year warranty. This warranty ensures that you can shop with confidence, knowing that our products are backed by our commitment to quality and customer satisfaction. In the rare event that an issue arises, our dedicated customer service team will be readily available to assist you, ensuring a hassle-free experience.

Come and join the mission so together we can reach our sustainability goals as one!
Location: United KingdomMember since: 24 Apr, 2023Seller: renew_2u

Business details

Business name: Gap RenewFirst name: GAPSurname: RenewAddress: Gap House, Nest Road, Gateshead, Tyne and Wear, United Kingdom NE10 0ESPhone number: +44 1919169031Email: ebay@renew2u.co.ukVAT number: GB 437327000CRN: 14634083Additional information: Our office opening hours are Mon-Fri, 8-4 - we're closed weekends and bank holidays, to raise a support ticket simply send us an email or send us a message via eBay - we aim to respond to all open tickets within one business day.

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Feedback ratings

Last 12 months

Positive2,563- positive Feedback in last 12 months
Neutral38- neutral Feedback in last 12 months
Negative48- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
4.7
Reasonable postage cost
5.0
Delivery time
5.0
Communication
5.0

Seller Feedback (4,768)

  • r***r (558)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Quick delivery well packaged. Excellent communication, from start to finish, got a text with a delivery window & driver then phoned to say he'd be 10 mins. Item as described. Excellent eBayer highly recommend.
    Reply from: renew_2u- Feedback replied to by seller renew_2u.- Feedback replied to by seller renew_2u.
    Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
  • d***j (337)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    The appliance was described as open package. At arrival it looks like new, well packaged with all sort of protective wrapping. Contact with the seller has been excellent. All times, the seller, has been above and beyond to solve any issue I have presented. Very responsive. I will no hesitate to have business with, if the occasion is presented again. Thanks
    Reply from: renew_2u- Feedback replied to by seller renew_2u.- Feedback replied to by seller renew_2u.
    Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
  • 0***8 (420)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Amazing quality and great communication came well packaged and was like brand new postage was later than expected but I was informed every step of the way so I was not bothered. Item was as described and the value was 1000% worth it. I would definitely recommend this company for future purchases
    Reply from: renew_2u- Feedback replied to by seller renew_2u.- Feedback replied to by seller renew_2u.
    Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
  • 3***4 (83)- Feedback left by buyer.
    Past month
    Verified purchase
    The fridge was listed as being a AEG however on delivery and unpacking the fridge delivered was Electrolux which is of a similar style and quality I contacted the seller who acknowledged the listing mistake and whilst I was somewhat disappointed the fridge still represented excellent value for money being new and in perfect condition
    Reply from: renew_2u- Feedback replied to by seller renew_2u.- Feedback replied to by seller renew_2u.
    We are so sorry that we let you down. We always strive to deliver a great experience, and we appreciate you giving us the chance to make this right. Thank you for your feedback, and we look forward to finding a resolution that works for you.
  • s***e (1424)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Item was in expected condition and in working order. Oven was delivered by Renew2U themselves which is local to me, there was no damage in transit but the item was not wrapped in any packaging at all (if ordering further away I’d check what packaging they do, if not delivered by them) There was no communication regarding delivery, other than the driver phoning to say he was 10 minutes away, luckily there was some one in. Overall it worked out fine and it’s a good oven at a good price.
    Reply from: renew_2u- Feedback replied to by seller renew_2u.- Feedback replied to by seller renew_2u.
    Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
  • i***s (211)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Recieved exactly as described. Although I wouldn't use the delivery company again, very rude, and couldn't assist me with anything. Booked me a slot and turned up 2 hours early whilst I was at work. My neighbour had a key to let them in and they phoned to say that they couldn't leave in with the neighbour in my property, and would have to ask a manager to give me a call. Absolutely a joke. Apart from the delivery company, seller recommended.
    Reply from: renew_2u- Feedback replied to by seller renew_2u.- Feedback replied to by seller renew_2u.
    We are so sorry that the delivery company let you down. We always strive to deliver a great experience, and we appreciate you taking the time to leave a review. This will be feedback to the delivery company.
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