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richersounds_limited

richersounds_limited

41K items sold
4.7K followers
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About us

Established in November 1978, until May 2019, Richer Sounds was 100% owned by Julian Richer, our Founder and MD. On 10th May 2019 Julian passed 60% of his shares into an Employee Owned Trust, giving all employees an indirect stake in the business in perpetuity, as well as, quite separately, a £1000 celebratory bonus for every year they had worked (excl. board directors), the latter from his own pocket – a gift to his loyal team of an average of £8000 each, in total almost £4M.
We are a retailer and e-tailer of hi-fi, home cinema and flat screen TV equipment with the emphasis on value for money and we try to give good customer service.
Location: United KingdomMember since: 10 Mar, 2004Seller: richersounds_limited

Business details

Business name: Richer Sounds LtdFirst name: RicherSurname: SoundsAddress: Hankey Place, SE1 4BB London, United KingdomPhone number: 01612498081Email: ebayaftersales@richersounds.comVAT number: GB 237678131

Feedback ratings

Last 12 months

Positive763- positive Feedback in last 12 months
Neutral3- neutral Feedback in last 12 months
Negative4- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description
5.0
Reasonable postage cost
5.0
Delivery time
5.0
Communication
5.0

Seller Feedback (20,770)

e***u (1350)- Feedback left by buyer.
Past 6 months
Verified purchase
The seller Richer Sounds wanted me to revise my previous Neutral feedback because they didn t understand my point. Seems they only want positive feedback. I stated that the packaging could be better because the way it was packaged the bag seal was not made correctly so the item could easily be taken in transit. The postage bag was folded in half but the entry seal was not made so the item could easily be removed without any tampering. They need to inprove their packing techniques.
p***b (690)- Feedback left by buyer.
Past 6 months
Verified purchase
Very fast delivery arrived a day earlier than advertised. Very good communication BUT Unfortunately would not price match because of ebay fees. Buy direct from Richer Sounds in future. I could have sent it back for a refund but just didn't want all the hassle. This should be made clear in their advertising! Hence neutral feedback.
k***2 (299)- Feedback left by buyer.
Past year
Verified purchase
just as described. great price well packed very quick delivery - good seller
a***1 (533)- Feedback left by buyer.
Past year
Verified purchase
Fab receiver, great price, well packaged and fast delivery. Faultless seller. Many thanks 😊
8***x (1323)- Feedback left by buyer.
Past 6 months
Verified purchase
Quick delivery, great service. A price dispute I had was sorted out immediately with the usual no quibble and excellent customer service from Nev@ Richer Sounds. The JBL Pro 2 TWS earphones are superb. Thank you Richer Sounds.
1***r (22)- Feedback left by buyer.
Past 6 months
Verified purchase
All as described; fantastic delivery from about two hours away in 24 hours; beat Currys who couldn't transport 25 miles from their nearest stock!!!!! (Richersounds was only £10 dearer for that service!!!!!) Well worth considering when shopping
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