Spares Online Ltd

Seller Feedback (3,952)

• i***i (17)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Delivered quickly and the item is as described. It fit into our vacuum perfectly and had no scratches etc. The part was wrapped up neatly in cellophane however I was surprised the parcel was then wrapped up in cardboard. It would have been nice if it was put into a box but it was ok, the product wasn’t damaged so no harm done. Slightly overpriced for the part but I guess that’s what comes with specialised parts for electronic devices. Thanks again for the speedy delivery.
• 0***0 (202)- Feedback left by buyer.

  Past year

  Verified purchase

  Item exactly as described and pictured . Has a delay receiving item as original courier had dropped out item . Seller was soo helpful in arranging another item and arranging for us to collect it . Kept promise to call me and communicate reason for delay and provided a resolution I was happy with . Fab customer service with a personal touch . Really appreciate all your effort to ensure a positive outcome . Happy with product and price . Thank you very much . I’m
• t***7 (875)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Very happy with the service i got from seller. One of these had broke on our kenwood integrated freezer. Sent these guys a message with the model number of our freezer. Asking if these are the correct ones. Got back to me within the hour. Ordered 2 in the end. Very helpful. Brand new. Fast postage. Very happy overall with everything. Many thanks
• i***l (709)- Feedback left by buyer.

  Past month

  Verified purchase

  Extremely poor service! Seller offering 48 tracked postage, does not post for several days, not responding to messages, then mark as "dispached" but "untracked" . Marked as "dispatched" on 8th of May, today is 20th of May . How ebay allows sellers like that to be on their platform? all negative feedback reflects this kind of seller behaviour...

  Reply from: sparesonline17- Feedback replied to by seller sparesonline17.- Feedback replied to by seller sparesonline17.

  Our office staff only work weekdays so unfortunately that causes a delay replying to messages that we’ve received over the weekend.

  
• l***v (538)- Feedback left by buyer.

  Past month

  Verified purchase

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• g***g (18)- Feedback left by buyer.

  Past year

  Verified purchase

  I ordered this item and, unfortunately, it didn't arrive as expected. I reached out to the seller, and they were incredibly responsive—got back to me within a couple of hours! They immediately apologized and sent a replacement the very next day, which arrived right on time. The product itself is exactly as described—high quality and works perfectly. I'm really impressed with how they handled the situation. Mistakes happen, but it's the customer service that sets this seller apart.