The item arrived damaged and was of noticeably poor manufacturing quality, not matching the listing photos. However, the seller responded promptly, took full responsibility, and issued a swift refund without hesitation. Their apology and professionalism reflect a trustworthy approach and a genuine commitment to customer service. Communication throughout was clear and courteous. Despite the initial disappointment, the resolution was handled admirably.
t***g (495)- Feedback left by buyer.
Past 6 months
Verified purchase
Initially I received the wrong item, I emailed the seller and received a reply within 1/2 hour, apologising and saying they would send the correct item immediately. I received the correct item the following day. Excellent service, will definitely use again, many thanks. I have posted original back this morning.
4***o (88)- Feedback left by buyer.
Past 6 months
Verified purchase
Wylex Anti-Surge Module arrived promptly with very good communication.
It was just what I needed and excellent value, although it was new it was missing one of the connecting wires.
After email was sent explaining problem, all was rectified and I received new wire in post next day.
All very impressive service from this seller.
4***4 (3855)- Feedback left by buyer.
Past month
Verified purchase
Great item, at a great price, from a trusted seller, all as described, great customer service, excellent communication. Arrived very quickly & very well packed and with no damage.
a***t (4082)- Feedback left by buyer.
Past 6 months
Verified purchase
Arrived well packed. Delivered promptly. Item exactly as described and in excellent new condition. A reliable seller who takes the trouble to provide clear photographs and realistic descriptions. Good value. I would recommend seller and would buy from seller again.
o***o (321)- Feedback left by buyer.
Past month
Verified purchase
To date, I still haven't received this item. Having used Schneider products before I am confident that, when/if it does arrive it will perform as designed. The seller has been great and has already issued a refund for the other item which, it too hasn't arrived. With this item, I do have the luxury of time to be able to wait a bit longer to see if it does eventually turn up. In conclusion... seller 10/10. Evri 0/10. My message is 'don't use Evri'. Nothing but problems.