It actually arrived sooner than stated but anticipation made it seem longer seller was quick to respond to my emails and the craftsmanship of item upon arrival made it worth the wait so if your looking to buy I would strongly recommend this seller you will not be disappointed
c***r (290)- Feedback left by buyer.
Past year
Verified purchase
Arrived on time and in perfect condition. Well packaged in heavy cardboard with 1" foil backed styrene foam board and bags of foam surrounding the items. It was assembled in 1 and a half minutes and looks just like the picture... read the instructions to prevent voiding the warranty!
*****- Feedback left by buyer.
Past year
Verified purchase
Arrived very well packed and undamaged. Unlike most sellers, the product was clean and ready to use. There was fantastic and responsive communication and a well constructed product. I could not recommend enough! Will certainly be ordering more from this seller! Answered all questions and was extremely helpful. Have had issues with previous sellers and this one truly listens to what the customer wants and needs. He is an excellent craftsman and I could not be happier with the product.
*****- Feedback left by buyer.
Past year
Verified purchase
I previously bought a still from the seller. The thumper arrived with a dent in it. After talking with the seller he replaced it with a new thumper. Told me to keep the damaged one, he has no use for it. After talking with him and reading all of his reviews. I reexamined the box it came in. It looks to me the shipping carrier let it fall over on it side. I am thrilled to own a nice still from his company. If anyone in the market to buy a still. This is the company you should buy from. Glad I did
Reply from: stevenstillz- Feedback replied to by seller stevenstillz.- Feedback replied to by seller stevenstillz.
Defiantly damaged in shipping. All our stills are shipped in perfect condition. You should have let me know before leaving this feedback. The boxes go through a tremendous amount of abuse from UPS and or FedEx on the way to the customer. Just because the outside of the box does not look damaged that does not mean we packed a damaged thumper. That is absurd considering all my positive feedback.I am insulted to have a comment saying that we shipped the product that way. Totally untrue.
*****- Feedback left by buyer.
Past year
Verified purchase
Let me tell you what. I have put these guys, or guy, through the works. I couldn't ask for better service. I had questions before I bought the item. They happily answered and always quick to answer. I purchased, shipping was fast. I even had questions after receiving the still, once again great customer service. I will be sending my still back for a little bit more work and they are happy to work with me. I WILL NEVER ORDER FROM ANYONE ELSE. THEY ARE AMAZING!