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The Online Pen Company

The Online Pen Company

80K items sold
3.0K followers
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About us

Since starting out in 2006, The Online Pen Company has grown from a small, specialist fine-writing retailer, to a market leader in pens, stationery and art supplies. Now with worldwide shipping, a team of committed and enthusiastic staff and a range of over 7,000 products, all whilst still maintaining the easy to use, simple to deal with values we were founded on.
Location: United KingdomMember since: 15 Apr, 2015Seller: theonlinepencompany

Business details

Business name: Pilotfish Trading LtdAddress: Unit 5, Barracks Road, DY13 9QB Stourport-on-Severn, United KingdomVAT number: GB 822108467

Feedback ratings

Last 12 months

Positive3,302- positive Feedback in last 12 months
Neutral34- neutral Feedback in last 12 months
Negative28- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description
5.0
Reasonable postage cost
5.0
Delivery time
4.9
Communication
4.9

Seller Feedback (23,649)

5***6 (870)- Feedback left by buyer.
Past 6 months
Verified purchase
Outstanding customer service. Your customer query is addressed immediately and with courtesy. Issue resolved and with no problem. Item arrived well packaged, as described and quickly. Can’t knock this seller and would whole heartedly recommend.
l***o (77)- Feedback left by buyer.
Past 6 months
Verified purchase
I ordered some Diamine fountain pen inks from this seller. The inks are competitively priced, packed well, arrived in perfect condition, and are gorgeous! Since they arrived a little late due to the vagaries of international shipping, the seller gave me a partial refund for the trouble. Will definitely buy again. Thanks!
a***a (97)- Feedback left by buyer.
Past 6 months
Verified purchase
Great seller! Great customer and clear and prompt communication. Price was better than fair, and they shipped the pens same day I bought them. The pens never arrived, however; I let seller know, and that same day they processed my refund. I will give them another in the future.
e***b (96)- Feedback left by buyer.
Past month
Verified purchase
Club exactly as described and arrived well packaged and two date earlier than anticipated. Would definitely use this seller again.
r***o (268)- Feedback left by buyer.
Past 6 months
Verified purchase
Took abit longer than expected.... but did arrived. Ordered the item with Fine nib.... box labelled Medium. But all ok.... its a very nice FP. Communcation with the Seller was great. Very responsive. Thank you.
6***5 (2)- Feedback left by buyer.
Past month
Verified purchase
Item arrived in good time and matches description of listing. Very happy, good prices and great service.
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