Totally Truffles

Seller Feedback (2,248)

• *****- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Received 4 trees these were advertised as being 40cm-60cm long. Not one met the minimum height, the smallest is 30cm. I contacted seller & enclosed 4 photo's with tape measure showing heights. I was told to start the returns process. I hate the way ebay sellers when they can't meet their own guidelines just dispatch the item in the hope that they are not rejected & giving the buyer the hassle returning & repacking the item. Why not ask the buyer if they would be happy to accept before posting?

  Reply from: totallytruffles- Feedback replied to by seller totallytruffles.- Feedback replied to by seller totallytruffles.

  We worked with this customer to resolve the issues. Refunded him in full and told him the trees can sometimes be shorter in the winter when the leaves have fallen. Dispite this he still left this feedback.
• l***1 (822)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  As described, packaging a bit flimsy and could’ve done with an instruction print out but otherwise ok
• *****- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Well packaged, arrived in time for Christmas. I did think the authentication would be on apiece of paper not a sticker though.
• *****- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Plant arrived healthy- efficient service
• m***m (1564)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Fast delivery. Clean packaging. With warnings. I have yet to try but all looks good so far. Many thanks.
• r***g (3)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  The seller cancelled the order so I never received it