17K items sold
448 followers
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About us

Location: United KingdomMember since: 28 Jan, 2004Seller: underlay-direct

Business details

Business name: Underlay Direct LtdFirst name: markSurname: woodacreAddress: 113 Clifton Drive, blackpool, Lancashire, United Kingdom FY4 1RSPhone number: +44 7841583795Email: blackpool@talk21.comVAT number: GB 462818278

Detailed seller ratings

Average for the last 12 months
Accurate description
5.0
Reasonable postage cost
5.0
Delivery time
5.0
Communication
5.0

Seller Feedback (7,451)

  • g***z (273)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    I used this seller as they had lots if positive comments and I wasn't disappointed. I was unsure how much underlay and gripper rods I needed so I phoned them and they went through everything, even gave me the item numbers so I could find them easier. Very professional, excellent customer service, extremely competitive prices, quality products and I received the packages within 36 hours. Would definitely use again and highly recommend.
  • 3***l (86)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Great quality &. value. Extremely well packed ! The tracking info on carrier Yodel's site was a big let down with a huge empty space between 1st - 10th of January when delivery took place. Though this is not the seller's fault ...
  • t***m (583)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Happy with the underlay. Absolute nightmare with parcel force delivery said they attempted to deliver but address was wrong. I phoned parcel force and the driver didn't even attempt to deliver they checked his GPS. Had to delay fitting carpets for 2 days as they sent it out the next day but instead of arriving by 10am it arrived at nearer 3pm. Not the companies fault at all just the rubbish British mail service
  • s***t (389)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    As described, seller was helpful in being able to give correct amount of gripper needed for the job I was using it for. Arrived in good time, very well packaged.
  • l***t (102)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Excellent customer service. They saved me money bt advising me to change the item I was ordering from them. The item was as described and delivered on time. Highly recommended 👌
  • f***l (208)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Great seller. Unfortunately the courier took over a week to deliver so it arrived too late for the date planned to lay the floor. Return and refund very straightforward.

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