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uv_personalised

uv_personalised

45K items sold
2.0K followers
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About us

Location: ChinaMember since: 11 Nov, 2021Seller: uv_personalised

Feedback ratings

Last 12 months

Positive1,811- positive Feedback in last 12 months
Neutral27- neutral Feedback in last 12 months
Negative10- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable postage cost
5.0
Delivery time
4.9
Communication
4.9

Seller Feedback (8,370)

  • a***a (243)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    The seller provided excellent service and was incredibly professional. With my initial order, there was a mix-up, and my initials were printed incorrectly. However, upon contacting them, they quickly acknowledged the error and offered me a 50% discount to have another case made correctly. I agreed, and they managed to print the second case exactly as per my instructions and delivered it promptly. The quality of the case is fantastic, and their customer service is top-notch. highly recommend
  • w***i (327)- Feedback left by buyer.
    Past month
    Verified purchase
    Fantastic service and communication from start to delivery, item just as described would definitely buy from this seller again without hesitation
  • y***t (344)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Good quailty case i orderd the wrong case but msg the seller and he replied back and changed the case and sent the correct for me.... thank you .... packed really good too 5 stars from me 👍
  • k***6 (147)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    I sent this seller a message as to how I wanted my phone case to look. They were so helpful and responsive. The case arrived it’s better than I expected. Would highly recommend and would use them again. Thank you ☺️
  • a**** (750)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Worst eBay experience ever! After 11 days, I received a phone case totally split on one side. I opened a return request. Seller refused to provide a return label and expected me to pay for postage to return item to China to an invalid address. Then seller offered me a £1 refund. Then seller messaged 7 times that they will only refund me if I promise not to leave neutral or negative feedback. If I did not agree, no refund. eBay refunded me and reported this dishonest & manipulative seller.
    Reply from: uv_personalised- Feedback replied to by seller uv_personalised.- Feedback replied to by seller uv_personalised.
    Hi there, please kindly tell the truth. We agreed to afford the return postage and kindly ask the buyer to return the package. However, he refused. He wants to receive a full refund and he wants to keep the package. That's unfair! We feel sorry that we receive a negative feedback when ebay said we weren't found at fault & ebay refunded you at its own expense.
    Follow-up from: a****- Feedback followed up on by buyer.- Feedback followed up on by buyer.
    After leaving a honest warranted negative feedback, seller doubled down with a nasty slanderous and completely false comment. Ever single word of the seller's comment is a lie and it is shocking that this company would stoop to such a a disgusting low. Seller knows they are dishonest and will do and say anything to paint the buyer in a negative light. Seller is angry as their dishonest behaviour has been exposed as they have smugly gotten away with it for years. DO NOT BUY FROM THIS SELLER!!!
  • o***d (159)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Very happy with item. Just as described and delivered was 3 days before it was due. Will use it again.
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About us

Use this space to tell other eBay members about yourself and what you’re passionate about. Give people more reasons to follow you!1/1000