West Hill Wagon Works

Seller Feedback (15,125)

• t***s (742)- Feedback left by buyer.

  Past year

  Verified purchase

  Item was marked as posted on 23/12/2024, did not arrive before New Year contacted seller they immediately replied that they had chased up Royal Mail who had now found my parcel. Finally delivered on 08/01/2025. Seller OK - Royal Mail rubbish - I have given them 5 stars as it was RM that let them down. Still the item that I have got is exactly as described, professionally packaged and perfect for tidying up the new run on my layout. Good ebay seller
• o***t (107)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  The product arrived in excellent condition, thanks to its careful packaging, and it matched the description perfectly. The seller also provided regular updates on the order status and on a query I had after I received the item. I highly recommend this seller.
• t***l (67)- Feedback left by buyer.

  Past month

  Verified purchase

  A member of my model railway club told me about WHWW, and we have used a few of their products at the club, and I have a few for my own personal use. Always good quality items, and looks amazing. Great communication from the seller and great costumer service. It may sometimes take a little longer to arrive, but I understand it takes time for 3D Printed items to be made, as I have a printer myself, so more than happy to wait for this. Always happy to order from them.
• u***a (179)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Fantastic product and excellent service! The Detailed Pipes and Cables for a Mk1 Coach - OO Gauge (SET 14) exceeded my expectations. The quality and precision of the parts are outstanding, adding a realistic touch to my model railway setup. The seller was professional and responsive, ensuring a smooth transaction. Delivery was prompt, and the item was securely packaged however, one set was damaged. Quick email and response from Chris B and a replacement has been sent out.
• _***a (1028)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Arrived in times stated, item as described, Postage charged was £ 4.40 but the package stated £2.80. just seemed postage stated was rather high for a 'small' item. Otherwise good service.
• u***u (1063)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Great product but increadbly slow service. Item said dispatch untracked when tracking was paid for however it hadn't been dispatched at all and was eventually dispatched after the estimated arrival time (which wasn't quick). Was sent about 2 weeks later-they said they were away and put a ebay marker however this was not evident at the time of ordering. This company has some fantastic products but reluctant to order again-at least for a while.