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All Feedback (4)
- packedgoods (2623)- Feedback left by buyer.More than a year agoVerified purchaseGood buyer, prompt payment, valued customer, highly recommended.
- wassersteinhome (11945)- Feedback left by buyer.More than a year agoVerified purchaseGreat communication. A pleasure to do business with.
Reviews (1)
05 Feb, 2020
Aggressive subscription sign-up pressure ruins a decent system
7 of 7 found this helpful The Seller shipped the item on time and with original packaging - no issue there. The problem is with Arlo. When we went to expand our system with this purchase, Arlo blocked the activation of the new cameras unless we signed up for a monthly plan. So even though we've purchased the system, we still can only use a portion of it due to Arlo's aggressive attempts to sign us up for a monthly fee. Everytime you log on to check the status - up pops a subscription sign-up screen. No option to block it after declining. Want to activate those new cameras you just bought...sign up for an Arlo plan. No, I don't need 4k video storage options, no, I don't want 2k video storage options - I just want the same Basic plan - 1 week of stored footage. It's not a remote property, it's my home so I would be aware of a problems within a week (or less) of something happening.
Also, the Arlo 2 cameras - decent resolution in daytime. At night, the resolution seems to fall quite a bit. We tested the cameras by looking at them at night and the features were blurry. Most intruders will not be so cooperative to look at the camera and wait for the full resolution to kick in. A very small improvement over the original Arlo cameras we already had but pricier.
The phone app constantly sends alerts with an option to mute them but only for 24 hours at a time - then they start up again. I don't want a constant stream of text messages throughout the day because my dog walks across the yard. I DO want the motion that triggered the alert to be recorded - I can always delete it later. It would be nice to be able to set the alert parameters - for example, the front door camera - that would be nice to receive alerts as false positives are not too likely. But the other cameras send a steady stream of messages interfering with my work. Again, this is not an issue with the Seller, but with Arlo. They can update both their model app and their web app to make them more useful and to remove the hard sell efforts.
Bottom line - OK cameras, but Arlo's aggressive, intrusive attempts to sign us up for an unwanted monthly subscription means I would not recommend this product until that policy changes. Either sell the product or lease it, but don't charge a premium price and then constantly try to charge a recurring additional amount.