OUR MAIN FOCUS IS CUSTOMER SATISFACTION ........ IT IS BETTER TO HAVE A PLEASANT TRANSACTION WITH A HAPPY CUSTOMER AND GAIN NOTHING FROM IT THAN TO HAVE AN UNPLEASANT TRANSACTION WITH AN UPSET CUSTOMER AND MAKE MONEY FROM IT! WE HAVE BEEN KNOWN TO TAKE A LOSS IF IT MEANS WE HAVE A HAPPY CUSTOMER AT THE END OF THE TRANSACTION.