bertotools

All Feedback (1,313)

• 1***1 (938)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Firstly, the plant that arrived is beautiful, healthy, strong and well packaged. I've given neutral feedback as the communication didn't occur until I questioned where my delivery was on 24th March. Purchased on 19th March but not posted until 24th March. Seller gave lots of reasons about being understaffed, small business, weekend timings but seems to forget the buyer purchased a plant product/service based on the description they'd posted on their item's sale page.

  Reply from: bertotools- Feedback replied to by seller bertotools.- Feedback replied to by seller bertotools.

  You paid eBay on the 19th. Postage was paid by us on Friday 21st via eBay as per listing. We do not deliver to the PO on Fridays to avoid the plant being in a depot over the weekend. We have twice said sorry to you on the 24th for the short delay. You received a lovely plant on 25th. We are understaffed. We are paid by eBay 2 days after product delivery. You were told this, but you insinuated that you were being “strung along”. We are 2 parttime unsalaried 60+yo making our way. You still shout.

  Follow-up from: 1***1- Feedback followed up on by buyer.- Feedback followed up on by buyer.

  Seller replied with - 'You still shout' ... so aggressive, bertotools, tut tut! I'm allowed to write honest and fair feedback enabling other customers to gain a true picture.
• s***9 (454)- Feedback left by buyer.

  Past month

  Verified purchase

  Gorgeous healthy plant.Exactly as described.Good price,well packaged prompt delivery.Happy to recommend seller.

  
• f***0 (1124)- Feedback left by buyer.

  Past month

  Verified purchase

  Item as described, well packed in stout, ventilated cardboard box and sent swiftly. Recommended seller, A+++

  Reply from: bertotools- Feedback replied to by seller bertotools.- Feedback replied to by seller bertotools.

  We are very grateful for your business and thank you for your feedback. It is always good to get client confirmation that we have lived up to our brand objectives of best price, superior product quality, prompt delivery, and proven plant packaging.
• 4***o (12)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Good value well packed healthy plants with good root ball, arrived in good condition, as described and arrived on time, thank you
• r***a (36)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  The quality, condition, appearance and value was top notch. The packaging was super, l mistakenly sent it to my sister's address and when she resent it to me, the plant was in good condition. I will give it a 100% and I will still buy it again in future if is still available.

  Reply from: bertotools- Feedback replied to by seller bertotools.- Feedback replied to by seller bertotools.

  Thanks for your confirmation of a healthy plant delivered quickly and packaged well. We aim to achieve all those objectives including an optimum and stable price for both buyer and seller.

  
• c***c (910)- Feedback left by buyer.

  Past month

  Verified purchase

  Superb quality cyclamen, it looks wonderfully healthy, it really is in A1 condition; it arrived quickly and very safely packaged, the compost was still moist and none of it had escaped the pot! I would definitely purchase from this seller again, the quality and value are exceptional. Highly recommended. Thank you for a perfect transaction.