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- sda_care (47819)- Feedback left by buyer.Past 6 monthsVerified purchaseThank you for an easy, pleasant transaction. Excellent buyer. A++++++.
Reviews (1)
03 Oct, 2022
Some comments on my new Thermo pot.
I contacted customer support (Kelly) immediately the pot arrived because, as there is no description or illustration of the back of the gadget in the instructions book supplied, I thought the lid release at the top was the electric power inlet (hidden down at the bottom) and broke the white lid release gadget looking for the contact point. Kelly enlightened me, but the damage was done.
The instruction book is not fit for purpose. It is obviously badly translated from another language and contains such gems as * 'For the first time to operate the thermo pot, boil the water to clean the container and the sections through which hot water passes. Dispense about half of the hot water, then empty the container. Then, *Add water immediately when the pot is empty to avoid dry boiling. Then, *Before adding water, be sure to unplug from the power outlet and the unit has cooled down to prevent injury and damage. Do you understand what I mean about the instructions booklet? It does not make sense, that's all.
So, when trying to empty the thermo pot as instructed, I dropped it and dented the exterior. It still seems to work, but the signs of inadvertent damage are increasing.
Sometimes after I have turned it on to warm the water it seems to switch itself off and the micro computer on the front goes blank, with no light. It's confusing when it comes back on because you think it is broken, then suddenly life seems to return to it. Perhaps this needs to be explained in the booklet.
I hope you will consider these comments appropriate, and possibly helpful to the company in their search to provide a better product, clearly explained to the purchaser. I have already sent Kelly a photograph of the puzzling white plastic switch on the back of the product.
I look forward to your response,
Caroline Beamish