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Business details
Business name: DIRECT CLEARANCEAddress: Unit 2A, Roffey Hall, Harlow, Threshers Bush, Essex, United Kingdom CM17 0NSVAT number: GB 356169477
All Feedback (6,648)
- e***c (180)- Feedback left by buyer.More than a year agoVerified purchaseI ordered a particular colour paint and was sent a slightly different colour to that which I had ordered. I was extremely impressed when I emailed the seller to advise of the problem. They responded immediately and corrected the error by sending the correct item and advised I did not need to return turn the wrong item. Their response was very timely.I would definitely use this seller again.
- g***e (19142)- Feedback left by buyer.More than a year agoVerified purchaseSeller marked items as dispatched, but tracking still showing (11 days later that Hermes are still waiting for the seller to dispatch). Contacted seller who stated they had sent straight away (don't believe them). Offered to send "replacement" and still hasn't sent them! Now over the due date, so have opened an "item not received" claim with ebay. Judging by the feedback left, this seller is problematic, so advise to be wary buying - read the feedback!Follow-up from: g***e- Feedback followed up on by buyer.- Feedback followed up on by buyer.When I opened the "Item not received" I specifically requested the item, not a refund. Today I find the seller has just refunded with no explanation. VERY bed selling practices and not willing to make things right with the buyer in the proper manner.
- 3***a (682)- Feedback left by buyer.More than a year agoVerified purchasePoor service from this seller, no items arrived. No response to emails, no response to eBay. eBay did organise me a refund, but a complete waste of time with plenty of faff. AVOID…
- t***i (173)- Feedback left by buyer.More than a year agoVerified purchaseListing was for 12 tubes of adhesive, but only recieved 9. No signs of tampering with the parcel en route. Contacted seller who claims he sent 12 so not interested. Now having to take up with Ebay. would I recommend or buy again from this seller - No. Pay a bit more and get from a reliable source where you get what you've paid for.Reply from: directclearance1- Feedback replied to by seller directclearance1.- Feedback replied to by seller directclearance1.This buyer is a fraud. They are scamming small businesses. I communicated with the buyer and asked if the box was tampered with. They said no. For orders over £50 a picture is taken before during and after of products in the box with item Id. As soon as I mentioned this they asked for a return. It’s not fair people are ordering twelve, using three and then getting a full refund.
- 6***. (1381)- Feedback left by buyer.More than a year agoVerified purchaseGreat ebayer. Great communication. Super helpful with damaged package (no fault of seller - delivery service)
- n***5 (2521)- Feedback left by buyer.More than a year agoVerified purchaseAbsolutely first class service. Hermes messed up delivery, seller promptly sent replacements out by DHL which, beautifully packed, arrived the next day. Brilliant.