All round good service and the product is excellent. I use this for various things not just tying gift boxes. Mainly I use it to secure the leather ends of my ukulele straps to the ukulele its self. I find tying the strap to the strap button much more secure , and very discreet. I some times hook the strap on and tie the ribbon around a few times in stead of a strap lock. It has a high breaking strain and as I say ,I find various uses for it.