mellasjungle19

All Feedback (1,711)

• r***y (735)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Thank you for this moss, it's really great, just what we wanted and as you listed Good quality, thank goodness not too much water, enough to do the jobs that were needed to finish product Would recommend this seller to anyone, believe me it's so green`to find good honest seller, communication and as listed..shame DPD had to damage all the packaging!! why don't they take care, not the seller but DPD who really don't care how they handle and disgraceful to damage all packaging, great kind selle
• 6***8 (53)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Awful experience. The plant I received was a normal hoya matilde not the splash version - see photos. Due to this, I paid more than I would have for the plant thinking it would be something special. The plant did arrive well packaged but delivery took a few days. I reached out to the seller to explain I was unhappy as the plant I received looks nothing like the misleading listing photograph. And was met with cheek and no offer for a fair resolution given the circumstances. Avoid this seller!!!

  Reply from: mellasjungle19- Feedback replied to by seller mellasjungle19.- Feedback replied to by seller mellasjungle19.

  I hope this message finds you well. I would like to address a recent concern regarding your feedback. I sincerely apologize for any confusion related to your order. Although it was an error on our part, I have processed a full refund and granted you the opportunity to keep the plant at no cost. Given this resolution, I am uncertain as to why a negative review was left. I appreciate your understanding and would be grateful for any further feedback you may have.Thank you for your cooperation

  
• e***5 (433)- Feedback left by buyer.

  Past month

  Verified purchase

  Excellent service. This is my second purchase. Good condition. Good value with delivery too.
• r***e (227)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Didn't receive for ages and when I did the seller hadn't paid postage so cost 4 pounds or so extra. Contacted seller, said they would send another, didn't arrive, contacted seller, said they would send again, didn't arrive. Gave up trying. Avoid this seller.

  Reply from: mellasjungle19- Feedback replied to by seller mellasjungle19.- Feedback replied to by seller mellasjungle19.

  hi Callum, i apologize for the inconvenience of not receiving your order, However, upon checking the Royal Mail tracking, it appears that you preferred item has been delivered on time and you have received it. have you considered inquiring with your local postman or checking with your neighbors or even secure location outside your property? Thanks
• h***w (9787)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Dispatched quickly, well packaged and exactly as described - thank you. Recommended eBay seller.
• g***a (1778)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Perfect! Item as described, sent quickly and well packaged. Thank you! 🌞