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Yale_official

Yale_official

54K items sold
2.2K followers
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Yale

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About us

Official Yale eBay Store - selling brand new and refurbished items all direct from Yale.

Trusted every day - Since 1840 we have protected homes and enabled peace of mind. Our story started in a small lock shop in US when Linus Yale created his first lock innovation. We have evolved from a mechanical innovator to driving the evolution of connected, smart locks and homes. Our brand stands on trust, knowledge and heritage; making durable, quality products. That is why we still exist today and in more than 120 markets.
Location: United KingdomMember since: 13 Mar, 2018Seller: yale_official

Business details

Business name: Assa Abloy LtdFirst name: EdSurname: QuickAddress: Assa Abloy UK Ltd, Portebello Works, School Street, Willenhall, West Midlands, United Kingdom WV13 3PWPhone number: 01902364621Email: salessupport@yale.co.ukVAT number: GB 765358105CRN: 02096505

Feedback ratings

Last 12 months

Positive5,410- positive Feedback in last 12 months
Neutral21- neutral Feedback in last 12 months
Negative9- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
5.0
Reasonable postage cost
5.0
Delivery time
5.0
Communication
5.0

Seller Feedback (18,379)

  • g***e (464)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Arrived quickly, packaged well,came with no instructions,so friend helped. Had difficulty connecting it.had a generated email so followed instructions.checked bandwidth ect.still didn't work.sent 2nd email.got same email back. So customer services, might not actually be reading customers replies,issues. Worked it out myself.THAT i had to put wifi,modem info in MANUALLY and then it will work. I sent this information to the seller,hoping that this would help them in the future to advise other peop
  • k***y (564)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Seller sent incorrect item but quickly and efficiently corrected their error and replaced with correct item. Great customer service and quick communication through Ebay messaging. Item in as new condition with a decent saving over new price. Being Yale it should be of decent quality for the price paid. Tracked delivery with one hour time slot was helpful too
  • 5***o (549)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Excellent communication, fast delivery, well packaged, great product, great condition, great price, good condition,as described,highly recommended seller
  • e***e (11321)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Good item, as described. Packaged expertly and delivered next day by DPD. Great value all round!
  • e***3 (400)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Firstly I just ordered item the day before and it arrived the following day, was not expecting the item till following week, absolutely first class service, communication to deliver, highly recommend this company
  • t***7 (1191)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Unfortunatly item was not quite as desribed ( said 3 keys, only 2 supplied) but Yale Official Outlet were very professional when this was raised, with an apology and a statement that the description would be changed, supplying a returns label and a full refund in a very timely manner. To me, this is the mark of a well run business (how they are when there's an issue). Because of this I'll rate them 5*
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About us

Use this space to tell other eBay members about yourself and what you’re passionate about. Give people more reasons to follow you!523/1000