You can also find out more about reporting issues and getting information.
Contracting entity and responsible authority within the meaning of the data protection laws for eBay members in the EU (excluding the United Kingdom)
eBay GmbH, Albert-Einstein-Ring 2-6, 14532 Kleinmachnow, Germany
VAT ID No.: DE 200081785
Contracting entity and responsible authority within the meaning of the data protection laws for eBay members in the UK
eBay (UK) Ltd, 1 More London Place, London, SE1 2AF
Company number: 03726028
VAT ID No.: GB 365 6085 76
Specific references to eBay Marketplaces GmbH in its capacity of service provider hosting the site www.ebay.co.uk - opens in new window or tab
eBay Marketplaces GmbH, Helvetiastraße 15-17, 3005 Bern, Switzerland
Company number: CHE-205.764.206
VAT ID No.: CHE-454.123.953 MWST
Contracting entity of eBay members domiciled outside of the EU
If you reside within the United States you are entering into a contract with:
- eBay, Inc, 2065 Hamilton Ave, San Jose, CA, 95125, USA
If you reside in Canada you are entering into a contract with:
- eBay Canada Limited, 240 Richmond Street West, 2nd Floor Suite 02-100, Toronto, ON M5V 1V6, Canada
If you reside in India you are entering into a contract with:
- Singapore Services Pte Ltd, 10 Collyer Quay, #10-01 Ocean Financial Centre, Singapore 049315
If you reside elsewhere, you are entering into a contract with:
- eBay Marketplaces GmbH, Helvetiastraße 15-17, 3005 Bern, Switzerland
Questions about eBay and eBay contact
You can find answers to most questions on our help pages.
If you have any questions about the use of the eBay site, including buying and selling, please contact our customer services team who'll be happy to help.
Report suspicious email
To report a fake email to us, please forward it as an attachment to firstname.lastname@example.org without changing the message in any way.
Report listings that infringe rights
If you are the intellectual property rights owner, you can report an alleged infringement of your rights by submitting a Notice of Claimed Infringement (NOCI) to the eBay Vero programme.
Online dispute resolution pursuant to Article 14 (1) of the ODR Regulation
The EU commission provides an online dispute resolution platform (OS platform). You can find it here: http://ec.europa.eu/consumers/odr - opens in new window or tab.
Mediation pursuant to Article 13 of the EU Platform to Business Regulation 2019/1150
Business sellers may request to resolve a dispute arising with eBay through mediation. The dispute may be referred by either party to the Centre for Effective Dispute Resolution (CEDR) - opens in new window or tab, where CEDR will nominate a mediator.
Complaints handling information pursuant to Article 11 of the EU Platform to Business Regulation 2019/1150
eBay (UK) Ltd has received 8005 complaints relating to the eBay services from registered business sellers on ebay.co.uk from 1 January 2021 to 31 December 2021. The main types of complaints relate to account information, restriction and suspension, defects and payment. The average time to handle and close the complaints was 2.57 days. 7975 of the complaints were resolved, and 30 were in progress.
Seller complaint process for payments on eBay
If you have any issues with the payment service provided by eBay S.à r.l., please let us know. Your feedback will help us improve our service.
You can also contact us by sending an email.
We will review your complaint and get back to you within 10 days. We are committed to resolve your complaint within one month of the date of receipt. In the event that you are not satisfied with our response, you may escalate your eBay payment complaint through eBay S.à r.l. Senior Management. If the matter is not resolved to your satisfaction, you may contact the CSSF (Commission de Surveillance du Secteur Financier, 110 Route d'Arlon L-2991 Luxembourg) in Luxembourg. Visit CSSF website for more information.