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Selling
- Top selling articles for you
- Support for buyers and sellers during COVID-193 min article
- Start selling on eBay2 min overview
Whether you want to make some extra cash, clear out some unwanted items from around the house, or even start a business, it's easy to start selling on eBay.
- Fees for private sellersPrivate sellers can list for free* on eBay – you’ll only pay for any optional upgrades you choose, and a final value fee when your item sells.5 min article
Getting Started
- Listing tips overview2 min article
Whether you sell a little or a lot, we have a range of tools and options to help you create and manage your listings effectively and increase your sales.
- Pricing your items2 min article
Listing your items at the right price will help them sell. Look around on eBay for similar products to get an idea of what other sellers are charging.
- Selling internationally3 min article
Making your listings available internationally is easy and can help you grow your business by getting items in front of buyers worldwide.
Listing Your Item
- Cancelling bids and managing bidders2 min article
As a seller, there are some situations where you can cancel bids that have been placed on your auction-style listings. However, once cancelled, a bid can't be reinstated.
- Ending a listing2 min article
You can end an eBay fixed-price listing at any time, but auction listings can only be ended early in certain situations.
The guidelines on this page are for ending a listing early in most categories (including Motors Parts & Accessories). Motor vehicle listings have different guidelines. Learn more about ending an eBay Motors vehicle listing early. - Setting buyer requirements2 min article
To increase your chances of making a sale, you'll usually want as many potential buyers as possible. However, we understand that there may be certain types of buyer you don't want to do business with. To manage who can buy from you, you can use our buyer requirements feature.
- Selling limits3 min article
Selling limits are designed to help you grow your business in a manageable way and ensure you can give your buyers great service. As you get more comfortable meeting buyer demand, we'll increase your limit.
- Create a listing2 min article
Creating a listing is the first step in getting your item in front of buyers. Depending on your needs, we have a range of tools and options to help make sure your listing ends in a sale.
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Returns & Refunds
- Help a buyer with an item they didn't receive3 min article
If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered.
- How to handle a return request as a seller6 min article
If a buyer wants to return an item to you, how you can respond will depend on why they're returning it and on your return policy. If the buyer opens a return request because the item is damaged, doesn't match the listing description, or they received the wrong item, you'll have to accept their request, even if you don't accept returns.
- Best practices for avoiding and handling issues with buyers4 min article
There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases.
- Appeal eBay's decision about a return or missing item for sellersIf you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed.2 min article
- Ask eBay to step in and help for sellers2 min article
If your buyer has let you know about an issue with their purchase and you can't resolve their problem within 8 calendar days, you can ask us to help you out.
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Selling Fees
- Fees for private sellersPrivate sellers can list for free* on eBay – you’ll only pay for any optional upgrades you choose, and a final value fee when your item sells.5 min article
- Setting up and changing your payment method2 min article
When you create a seller account, you'll need to add a payment method to pay for any eBay selling fees or charges. You can choose PayPal, direct debit, or credit card as your payment method.
- Your selling invoice3 min article
Your invoice summarises all your monthly selling activity. It shows payments you've made, selling fees and discounts, as well as any refunds or credits applied to your account during the billing cycle.
- Fee credits3 min article
If your item doesn't sell, or if there was an issue with the transaction, you may qualify for a credit on the final value fee, insertion fee, or both.
- Viewing your account balance1 min article
Your eBay account balance shows your current balance of any fees from your recent selling activity. It also shows any past due amounts.
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Completing a Sale
- Cancel a transaction2 min article
If you can’t complete a sale with a buyer – for example, the item is damaged, you have fewer items in stock than you thought, or the buyer purchased the item using the wrong delivery address – you can cancel the transaction.
- Resolving unpaid items with buyers2 min article
After you've made a sale on eBay, it's usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn't yet paid for the item they bought. If that happens, you should contact the buyer to try and resolve the issue. We're always here to step in and help if needed.
- Getting paid for items you've sold2 min article
When a buyer purchases one of your items on eBay, how you get paid will depend on the payment methods you offer and which one the buyer chooses at checkout.
- Sending invoices to buyers4 min article
If your buyer hasn't paid through eBay checkout, you may need to send them an invoice.
- Getting paid through PayPal1 min article
When you accept payment through PayPal, your buyers pay directly to your PayPal account. You'll get an email to let you know you've been paid.
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Postage
- Postage rates for sellers1 min article
When a buyer's deciding whether to purchase one of your items, the cost of delivery can make a big difference. Offering free postage, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business.
- Setting up your postage options2 min article
From sending through the post to arranging a local collection, there are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.
- Offering combined postage1 min article
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.
- Labels and packaging tips1 min article
Find out everything you need to know about getting the items you've sold to the buyer quickly and safely.
- Estimated delivery dates for sellers2 min article
For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. That's why we always show an estimated delivery date on eBay listings.
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Selling Tools
- Seller Hub3 min article
Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.
- Selling Manager and Selling Manager Pro3 min article
Selling Manager is a free tool developed to help medium-volume sellers run their eBay businesses. Selling Manager Pro is a paid monthly subscription service for Basic Shop subscribers and a free service for Premium or Anchor Shop subscribers that includes additional features, and is more suitable for high-volume sellers.
- Selling templates3 min article
If you're a frequent eBay seller, you can simplify how you create high-quality listings with reusable templates.
- Selling with the eBay app3 min article
With the eBay mobile app it's easy to create, edit, and monitor your listings. You can also relist items, and provide tracking information – all while on the go.
- Promotions Manager3 min article
Promotions Manager provides eBay Shop subscribers with an easy way to set up special offers on eBay. Promotions can help you attract more buyers, clear old stock, increase average order size, and even lower postage costs by bundling more items per order.
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Your eBay Shop
- Opening an eBay Shop2 min article
An eBay Shop not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business.
- Managing your eBay Shop3 min article
Your eBay Shop comes with plenty of options to help you give it a professional look and set it up to suit your business. It's easy to put your Shop on holiday if you need to be away for a while.
- Closing an eBay Shop1 min article
If you no longer want to keep your eBay Shop open, we can help you close it.
Seller Performance
- Seller levels and performance standards5 min article
Making sure buyers receive great service from all our sellers is one of our top priorities. Our seller levels and performance standards help you track your performance, and let buyers shop with confidence.
- Replying to Feedback you received for an item you sold3 min article
While it doesn't affect your seller performance, we understand that positive Feedback is important to you. If you believe Feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by replying to the Feedback, or requesting a Feedback revision.
- Appeal a defectIf a defect on your account is eligible to be removed, we'll remove it automatically within 72 hours. If the defect isn't removed automatically, you may be able to appeal, depending on the circumstances.2 min article
- Leaving Feedback for buyers2 min article
Leaving Feedback for your buyers is a great way to say thank you. We recommend you leave Feedback for your buyers as soon as they've paid – they'll be more likely to leave Feedback quickly for you in return.
- Viewing and responding to Feedback from buyers1 min article
There may be times when you want to reply to Feedback a buyer has left for you, or add a comment to Feedback you've previously left for someone else. You can't change Feedback you've left for a buyer, but you can ask a buyer to reconsider Feedback they left for you.
- Automatic Feedback settingsLeaving Feedback is a great way to say thank you to buyers, and it encourages them to leave Feedback for you. If you're having trouble keeping up with leaving Feedback as your business grows, we have features in Selling Manager and Selling Manager Pro to help.2 min article
Working With Buyers
- Blocking bidders and buyers2 min article
eBay sellers have control over who can bid on and buy their items. If you've had an issue with a buyer and would prefer that they can’t purchase or bid on your items, you can add them to your Blocked buyers list. They can't then buy from you until you remove them from the list.
- Contacting a buyer or bidder2 min article
When you're selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they've already purchased an item from you, or have just bid on one of your listings, you'll be able to contact them in slightly different ways.
- Report an issue with a buyer2 min article
If you're having a problem with a buyer because they're not following our rules, let us know and we'll look into it.