2 min article

Estimated delivery dates for sellers

For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. That's why we always show an estimated delivery date on eBay listings.

The estimated delivery date shown to buyers on your listings is based on various factors. These include the time it takes you to pack and send items (your dispatch or handling time) and the delivery or courier services you offer. It also takes into consideration your past delivery performance (on the aspects of delivery that you can control) and other criteria such as carrier performance, the location of your item and your buyer’s delivery address.

The calculation of the estimated delivery date is dynamic and allows for a more accurate estimate of the delivery date, for your buyers. To help manage your buyers' expectations, make sure the handling time and carrier service stated  in your listings are accurate. If you need to make changes to your listings, see our page on revising a listing for more information. 

Time may be added to the estimated delivery dates to account for any delays in the delivery network due to unexpected disruptions or increased delivery volume (e.g. severe weather, natural disasters, unscheduled events, peak seasons, the ongoing impact of COVID-19, etc.).

Handling and dispatch time

Handling or dispatch time is the time between the buyer's payment clearing and you handing the item to your postage provider.

Buyers want their purchases to arrive quickly so we recommend setting a dispatch time of no more than 2 days. Shorter dispatch times are always better if you can reliably meet them.

Same working day dispatch cut-off time

You can update your working days in your Postage settings to define the days you work. The default working days are Mon–Fri, but you can change this if you wish, for any day of the week, including weekends.

If you provide a same-day dispatch service, select a cut-off time that gives you sufficient time to hand the item to your courier that same day. The cut-off time is the point in each working day when purchases need to be made for same-day dispatch to apply.

We recommend that you set  your same day cut off time no earlier than 2pm to give buyers sufficient time to purchase.

Please remember, we only use the working days you have selected when calculating the delivery estimates shown to your buyer. Use the button below to set working days and same-day dispatch cut-off time.Use the button below to set working days and same-day dispatch cut-off time.

Manage postage settings

Tip
When creating the listing, provide the location of your item so postage charges and delivery times can be accurately calculated.

Free 1, 2, 3 day postage message

A great way to stand out and attract buyers is by offering free delivery within 3 days. We'll automatically add the Free 1, 2, 3 day postage message to your listings whenever you meet these requirements:

  • Both the buyer and item are in the UK
  • You offer free postage as your first (default) postage option
  • We can estimate the item's delivery date as 3 business days or less based on your dispatch time, the delivery service you've offered, your location, and the buyer's delivery address
  • You don't offer collection in person or freight as your first (default) delivery option
  • The listing isn't in Classified Ad format

List of all services offering delivery within 3 days

Express 1 Day

Standard 1-2 Day

Economy 2-3 Day

eBay Delivery - Packlink (1 working day) 

Royal Mail 1st Class (1-2 working days)

eBay Delivery - Packlink 2-3 days (2-3 working days)

Royal Mail Special Delivery 1:00pm (1 working day)

Royal Mail 1st Class Signed for (1-2 working days)

Hermes Tracked (2-3 working days) 

Royal Mail Special Delivery 9:00am (1 working day)

Royal Mail Tracked 24 (1-2 working days)

Royal Mail 2nd Class (2-3 working days) 

Parcelforce 24 (1 working day)

Parcelforce 48 (1-2 working days)

Royal Mail 2nd Class Signed For (2-3 working days) 

Other 24 hour courier (1 working day) 

Other 48 hour courier (1-2 working days)

Royal Mail Tracked 48 (2-3 working days) 

Yodel (1 working day) 

Yodel 48 (2 working days)

Royal Mail 48 (2-3 working days) 

UPS Next Day (1 working day) 

DPD Two Day (2 working days)

Royal Mail Second Class Letter / Large Letter (2-3 working days) 

UPS Adult Signature Required (1 working day) 

Royal Mail 1st Class Letter / Large Letter (1-2 working days)

Other courier 3 days (3 working days) 

DPD Next Day (1 working day) 

Royal Mail 1st Class Parcel (1-2 working days)

Royal Mail 2nd Class Parcel (2-3 working days) 

   

Collect+ Standard (2-3 working days) 

How to qualify for a Free in 1, 2, 3 day postage message

If the postage message isn't showing on your listings, here's a few things you can do to help you qualify:

  • Offer free postage and an expedited delivery option
  • Offer same-day, or 1-day dispatch time
  • Specify the exact item location postcode in your listing
  • Include the exact postage service or services offered
  • Post your items on time after the buyer has paid
  • Always upload your item's tracking details

Tip
Always make sure to send your items on time or your late delivery rate may be affected. For more information on how your performance is rated, see our article on Seller levels and performance standards.

Next day delivery on eBay

To appeal to buyers who need items quickly, consider adding express delivery services such as overnight or next-day delivery to your listing.

To offer Next day delivery, go to the Postage details section when creating a listing, and choose your preferred carrier(s) from the Services dropdown menu in the listing.

If you offer free delivery for this service, your listings may qualify for the Free next day postage message.

The estimated delivery date shown on your listings is based on your dispatch time, and the delivery or courier services you offer.

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