2 min article

Reporting an issue with a buyer

Keeping the eBay marketplace safe for both our sellers and buyers is one of our top priorities. If you're having an issue with a buyer, and aren't able to resolve it directly with them, please let us know and we can step in and help.

There are a few reasons you may want to report a buyer:

  • They haven't paid for an item they purchased
  • You believe they're abusing eBay's returns system
  • You think the buyer has purposely left inaccurate Feedback on your profile, is trying to manipulate your Feedback, or is using Feedback extortion
  • The member has abused eBay Money Back Guarantee, by claiming they never received an item, for example
  • They've asked you to complete a sale off eBay
Report a buyer - opens in new window or tab

In any of these situations, or if you believe a buyer has violated any other eBay policy, you can contact us and we'll investigate the issue.

We take all reports seriously, but please make sure your claims are accurate. Learn more about false reporting of policy violations.

If you're still waiting to receive payment for an item after more than 2 days, you might want to resend the invoice, cancel the sale, or open an unpaid item case before reporting the buyer.

If you think the buyer is abusing the returns system, let us know.

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