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Seller Help

Seller Help is a one-stop-shop for resolving selling issues.It's available to all sellers who have listed or sold an item within the past 120 days. 

In Seller Help you can:

  • Manage returns, items not received, and refunds
  • Request defect and feedback removal
  • See all of your recent policy notifications and get the help you'll need to resolve them
  • Report buyers who are abusing eBay's policies
Go to Seller Help - opens in new window or tab

Those who haven't listed or sold anything within the past 120 days may be directed to online Help instead of Seller Help.

Frequently Asked Questions

Can I use Seller Help on my mobile device?

Yes, Seller Help is available on mobile through the eBay app.

  • On an iOS device, go to My eBay, select Help, then tap Try it now on the Seller Help banner
  • On an Android device, select Help from the menu, then tap Try it now on the Seller Help banner
  • On mobile devices, you can also enter ebay.co.uk/sellerhelp - opens in new window or tab into your browser, or go to Help & Contact, then tap Try it now on the Seller Help banner

If you need it, you can download the eBay mobile app for free.

Can I continue to use Seller Hub or My eBay?

Yes. Seller Help is just a way to manage all your after-sales issues in one convenient location. You can still use Seller Hub or My eBay as before.

What features will you be adding to Seller Help in the future?

Soon, we'll be adding functionality to help sellers manage unpaid items, cancelled orders, holiday settings, and more.


Seller Help is a one-stop-shop for resolving selling issues.

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