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Seller Help

Seller Help is available to all sellers who have listed or sold an item within the past 120 days, and can be used to request defect, late shipment, or feedback removals.

With eBay's Seller Help, you can submit defect and feedback removal requests all in one place.

Requesting defect, late shipment, and feedback removals

You can now request defect, late shipment, and feedback removals through the relevant buttons in the Suggestions For You section of the Help home page or by going directly to Seller Help to request defect removal - opens in new window or tab or request feedback removal - opens in new window or tab.

You can submit a request to remove negative or neutral feedback, or a defect on your account:

Request defect removal - opens in new window or tab Remove feedback removal - opens in new window or tab

To learn more, see our support pages on Appealing a defect or late shipment - opens in new window or tab, and viewing and responding to feedback - opens in new window or tab.

Tip
If you haven't listed or sold anything within the past 120 days, you may be directed to our Help home page instead of Seller Help.

Frequently Asked Questions

Can I use Seller Help on my mobile device?

Yes, Seller Help is available on both mobile app and mobile web. From the mobile app, please go to the Help menu and enter the following keywords into search: 'Seller Help' or 'Defect appeal' or 'Feedback appeal'.

Tip
If you need it, you can download the eBay mobile app for free.

Can I continue to use Seller Hub or My eBay?

Yes. Seller Help is just a way to manage all your defects, late shipments, and feedback issues in one convenient location. You can still use Seller Hub or My eBay as before.

If you've listed or sold an item within the past 120 days, you can now request defect, late shipment, and feedback removals through the relevant buttons in the Suggestions For You section of the Help home page or by going directly to Seller Help to request defect removal - opens in new window or tab or feedback removal - opens in new window or tab.

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