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Changing your notification preferences
Normally, we send you notifications as soon as anything happens with your account, such as when you get outbid or when an item has sold. For security reasons, you can't choose not to receive these notifications. However, you can how and when you'd like to receive notifications and alerts.
Set your notification preferences
To set your notification preferences:
If you're not receiving notifications even after you've set your preferences, try checking you junk email folder. You can also find your messages by going to My eBay and clicking Messages.
Choose how you're notified
You automatically receive notifications by email at your registered email address. In the Delivery Options section, you can choose whether to receive HTML or text-only email messages. To select a different email address for receiving notifications, click Edit next to your registered email address.
IM stands for "instant messaging." You can subscribe to have message alerts sent to your chat window to notify you when an auction ends or you’ve been outbid. If you subscribe to IM alerts, your chat window will open and you will see the IM alert.
Note: To subscribe to IM alerts, you need an account with an instant messenger provider, such as Skype. This account needs to exist before you subscribe for IM alerts.
Buying and selling notifications
Note: Best offer notifications are automatically sent in real-time and can't be changed.
General notification preferences
You can choose to get notified when:
Changing your survey preferences
Sometimes we send surveys to our members to find out how to make eBay better. You can choose whether to receive these surveys, or not, in the Notification Preferences section of My eBay.
To change your survey preferences:
Contact Customer Service
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