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Keeping you safe on eBay
Our rules and policies
To promote a safe trading environment, we have rules and policies that support government laws and regulations, and create a pleasant, safe buying and selling experience for all members.
All members are responsible for reviewing and understanding eBay’s policies and all applicable laws and regulations as outlined in our User Agreement.
Violation of our policies may result in restrictions being imposed on your buying and selling privileges.
Benefits of our Feedback system
After members complete their transactions, we encourage them to leave Feedback to describe their buying and selling experiences. Our Feedback system helps you to decide whether you'd like to trade with another member before bidding on or accepting a member’s offer. You can check a member's Feedback Profile by clicking the number next to their user ID or by going to the Feedback Forum.
How we help to protect your account
One of the biggest threats to account security is fraudulent (spoof) email and websites, which are used to obtain personal and account information. eBay would never ask you to provide sensitive information through email. We digitally sign every email that we send to you. If you suspect an email you’ve received is fraudulent, sign in to My eBay and check your messages. If we sent the email to you, it will also appear in eBay Messages.
How we help to protect your privacy
How we help to resolve transaction problems
If you encounter a transaction problem, we recommend that you communicate with your buyer or seller first. If you're unable to contact the other party, or unable to reach a solution, here's what you can do:As a seller:
Contact Customer Service
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.