Working days

The estimated delivery is given in carrier working days. Dispatch times don't include Saturdays, Sundays and major holidays. Transit times don't include major holidays and Sundays, but may include Saturdays, depending on the delivery service provider. For example, transit times for Royal Mail services include Monday to Saturday (exception: Royal Mail Special Delivery services include Monday to Friday with an additional charge for Saturday delivery).

Dispatch time

Sellers are required to specify how long they will take to package and post the item after receiving cleared payment. Sellers may select a dispatch time between same-day and 30 working days.

Delivery services

Some delivery services provide an estimate for the number of working days that it will take to deliver the item to the buyer. This transit time does not include the seller's dispatch time.

Cleared payment

A payment is considered 'cleared' after your payment has been deposited into the seller's account. If you pay using credit card, debit card, Apple Pay, Google Pay or PayPal, the payment may clear immediately. However, if you pay by cheque or money order, your payment may take several days to clear.

Other factors

We also consider additional criteria such as the distance between your delivery address and the item's location, and the seller's track record in dispatching items. Delivery times may vary, especially during seasonal peaks.