- Creating an eBay account
To create an eBay account all you need is your email address. Once your account is set up, you can buy, sell, and enjoy all the benefits of being an eBay member.
2 min article - Signing in to your account
After you’ve registered with eBay, you should sign in to your account whenever you’re looking to buy, sell, or just browse. Once you’re signed in, we can personalise your shopping experience and show you items you might like based on your interests.
1 min article - Messages
You’ll find all messages you’ve exchanged with other eBay members, as well as important emails from us, in one place in your Messages.
2 min article
- Reset your password
Whether you've simply forgotten your password and need to reset it, or want to make a change for security reasons, it's easy to change your eBay password.
2 min article - Changing your username
Your username or user ID is the unique name you chose when you created your eBay account. It's the name other eBay members see when you're buying or selling with them.
1 min article - Changing the address on your eBay account
Your primary postage address is the default we'll provide to sellers so they know where to send your item to. However, you can always select a different address, or add a new one, during checkout.
2 min article - Updating your personal information
It's important to keep your personal information needs to be correct and up to date so you can buy and sell on eBay. If you change your phone number, postal address, or email address, or if any of the details we have for you are incorrect, you'll need to update the personal information on your eBay account.
1 min article - Notifications
You can keep track of your eBay activity without having to be on the eBay site by setting up notifications.
2 min article - Feedback profiles
You can see how eBay members have been rated by other eBay users by viewing their feedback profile.
2 min article - Closing your account
If you close your eBay account, you'll no longer be able to sell on the site or access My eBay. You'll also lose your Feedback, as well as your purchase and sales history.
2 min article - Deleting your data
If you request to delete your data, we'll delete all your personal data from eBay, except data that we are legally obligated or permitted to retain for limited purposes.
3 min article
- Get help with a hacked account
If you think someone is trying to take over your account – or already has – we'll work with you to secure it. For your protection, we may place a temporary hold on your account.
2 min article - Recognising phishing phone calls and emails
Be suspicious of any unusual request for your personal or financial information by email or phone. It may be a "spoof" or "phishing" attempt.
2 min article - Tips for keeping your eBay account secure
The safety of your personal data is our top priority, so we take a number of measures to protect your account. There are also some simple steps you can take to make your account more secure.
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