Whether you've simply forgotten your password and need to reset it, or want to make a change for security reasons, it's easy to change your eBay password.
Managing your account
- Top managing your account articles for you
- Reset your password2 min article
- Protecting your account2 min overview
Your safety is one of our top priorities, so we take measures to help ensure your account is secure. There are also several things you can do to prevent your account from being hacked or taken over.
- Account restrictions and suspensions2 min article
We may occasionally restrict or suspend accounts to protect our community. If you're a seller, your payouts may also be placed on hold until the restriction or suspension is lifted.
The basics
- Creating an eBay account2 min article
To create an eBay account all you need is your email address. Once your account is set up, you can buy, sell, and enjoy all the benefits of being an eBay member.
- Signing in to your account1 min article
After you’ve registered with eBay, you should sign in to your account whenever you’re looking to buy, sell, or just browse. Once you’re signed in, we can personalise your shopping experience and show you items you might like based on your interests.
- Messages2 min article
You’ll find all messages you’ve exchanged with other eBay members, as well as important emails from us, in one place in your Messages.
Settings
- Reset your password2 min article
Whether you've simply forgotten your password and need to reset it, or want to make a change for security reasons, it's easy to change your eBay password.
- Changing your username1 min article
Your username or user ID is the unique name you chose when you created your eBay account. It's the name other eBay members see when you're buying or selling with them.
- Changing the address on your eBay account2 min article
Your primary postage address is the default we'll provide to sellers so they know where to send your item to. However, you can always select a different address, or add a new one, during checkout.
- Updating your personal information1 min article
It's important to keep your personal information needs to be correct and up to date so you can buy and sell on eBay. If you change your phone number, postal address, or email address, or if any of the details we have for you are incorrect, you'll need to update the personal information on your eBay account.
- Notifications2 min article
You can keep track of your eBay activity without having to be on the eBay site by setting up notifications.
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Account security
- Get help with a hacked account2 min article
If you think someone is trying to take over your account – or already has – we'll work with you to secure it. For your protection, we may place a temporary hold on your account.
- Recognising phishing phone calls and emails2 min article
Be suspicious of any unusual request for your personal or financial information by email or phone. It may be a "spoof" or "phishing" attempt.
- Tips for keeping your eBay account secure2 min article
The safety of your personal data is our top priority, so we take a number of measures to protect your account. There are also some simple steps you can take to make your account more secure.