2 min article

Cancel an order

To cancel an order – whether it's a Buy It Now transaction or you've won an auction – you'll need to contact the seller and ask them to cancel it for you.

If you want to cancel your order, let the seller know as quickly as possible. If the seller has already posted your order they won't be able to cancel it for you.

Cancel an order

If you need to cancel an order, you'll need to contact the seller and ask them to cancel it for you.

Cancel an order

You can also get in touch with them by following the steps below:

  1. Go to Purchase history - opens in new window or tab and find the order you want to cancel.
  2. From the More actions dropdown, select Contact seller.
  3. Choose Request to cancel this order, then Contact the seller.
  4. Explain to the seller why you need to cancel, and select Send.

If the seller agrees to cancel the order, they have 10 days to refund you through the same method you used to pay.

Tip
Keep in mind that if your purchase contained more than one item, the entire transaction will need to be cancelled – you can't cancel individual parts of an order.

If you can't cancel your order

If the seller has already posted your order, or if they don't accept your cancellation request, you'll need to wait until you receive the item and then start a return.

Paying for your item

Buying an item or bidding on an auction on eBay is a commitment to complete your purchase. Even if you've changed your mind or want to cancel your order, you need to pay for your item. If you don’t pay for your item the seller may open an unpaid item case against you.

If the seller opened an unpaid item case, you can either pay for the item or state your reason for not making payment. However, if you don't make payment, you risk having an unpaid item recorded on your account. Also, if you have excessive cancelled transactions on your accounts, we may limit or end your ability to buy on eBay.

If you want to cancel your order, let the seller know as quickly as possible. If the seller has already posted your item they won't be able to cancel it for you.

Was this article helpful for you?
Related help topics