If you need to cancel an order, you'll need to speak to the seller. Here's how:
- Go to Purchase history - opens in new window or tab and find the order you want to cancel.
- From the More actions dropdown, select Contact seller.
- Choose Request to cancel this order, then Contact the seller.
- Explain to the seller why you need to cancel, and select Send.
Keep in mind that if your purchase contained more than one item, the entire transaction will need to be cancelled – you can't cancel individual parts of an order.
If you need to cancel your order, tell the seller as quickly as possible.
If the seller agrees to cancel the order, they have 10 days to refund you through the same method you used to pay.
You won't be able to cancel a transaction if you've already opened an item not received case or if the seller has opened an unpaid item case. If the seller opened an unpaid item case, you can either pay for the item or state your reason for not making payment. However if you don't make payment, you risk having an unpaid item recorded on your account.
What to do if the seller has already posted your order
If the seller has already dispatched your order, or if they don't accept your cancellation request, you'll need to wait until you receive the item and then start a return.