Are you a seller looking for information on postage options and sending items? Read our articles on:
If the seller has already sent your package, they won't be able to make changes to your order. If possible, try to collect your item from the address used at checkout.
Changing your delivery address after you've bought an item
Sellers generally can’t change the shipping address that you provided at checkout.
If they haven’t yet sent the item, the best thing to do is to ask the seller to cancel the transaction, then repurchase the item with the correct shipping address.
If you made your purchase in the last hour, you can ask the seller to cancel the order, by selecting the 'Cancel order' button below
Once you've asked a seller to cancel the order, they can either accept or decline your request within 3 calendar days.
If the seller accepts, we'll send a confirmation of the cancellation to both your registered email address and your eBay Messages - opens in new window or tab.
If the seller declines, or has already shipped your order, the package will be sent to the address you originally selected.
If the seller doesn’t respond within the 3 calendar days, and you haven’t paid yet, the order will be automatically cancelled.
If it’s been more than an hour since your purchase, you’ll need to contact the seller and ask them to cancel it for you. Here’s how:
- Go to Purchase history - opens in new window or tab, and find the order you want to cancel.
- Select Contact seller.
- Choose Request to cancel this order, and then Contact the seller.
- Explain to the seller why you need to cancel, and select Send.
For more help, see our article on cancelling an order.
If the seller has already shipped your order, or if they don’t accept the cancellation, the package will be sent to the address you originally selected.
Changing the delivery method after you've bought an item
If the seller hasn't yet sent your package, you can ask them if it's possible to change the delivery method. If they agree, you may need to send extra payment for an express or tracked option.
If the seller isn't willing to change the delivery method, you can ask them to cancel the order using the button above, and buy the item again with the correct delivery method.
Changing your delivery details at checkout
When you're buying an item, we'll automatically enter your primary address in the Post to field at checkout.
If it's incorrect, or if you want the item sent to a different address, select Change. You can then edit the address, select a different address, or add a new address.
Before completing your purchase, always make sure to double check that your address and delivery method are correct.
Tip
You can add, update, or delete postage addresses, including changing your primary address, in the Addresses section - opens in new window or tab of My eBay. You can find out more in our article about changing the address on your eBay account.