4 min article

Global Shipping Programme

The Global Shipping Programme makes your items available to over 60 million buyers worldwide. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme.

With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your job is done – for all eligible items we'll manage the international postage and customs process for you.

Tip
Before you get started, make sure your account is opted in at the Global Shipping Programme preferences page.

How it works

When you're listing an item, simply select Send it to the UK Shipping Centre, and the rest will be taken care of for you in the International postage section.

Once your item is sold, we'll send you the address of a UK Shipping Centre, along with a unique reference code. Make sure you either print the label we provide or include that reference code if you're using your own label. Then post your sold item to the UK Shipping Centre and the rest of the processes will be taken care of, including international tracking.

The item must weigh no more than 30kg and be no larger than 125,000 cm³, and no longer than 120cm on the longest side. It should be worth no more than £2,000.

Eligible countries

Items that qualify for the Global Shipping Programme are available to be delivered to buyers in the following countries from the UK:

EU countries

Non-EU countries

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Antigua and Barbuda, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Brazil, Brunei Darussalam, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Iceland, Indonesia, Israel, Jamaica, Japan, Jersey, Jordan, Kuwait, Liechtenstein, Macau, Malaysia, Maldives, Martinique, Mexico, Monaco, Montserrat, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Reunion, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turks & Caicos Island, UAE, Ukraine, Uruguay, USA, Vietnam

Tip
To use the Global Shipping Programme, you'll need to be located in the UK and listing on eBay.co.uk.

How you're protected

With the Global Shipping Programme, you're protected in the following ways:

  • You qualify for automatic 5-star protection on postage and dispatch charge detailed seller ratings when you provide free domestic postage to the UK Shipping Centre
  • You qualify for automatic 5-star protection on delivery time detailed seller ratings when you post with same day or 1-day dispatch, upload tracking information within 1 working day of receiving cleared payment (or mark the item as shipped if you don't use a tracked service), and the item is delivered to the UK Shipping Centre within 3 working days
  • Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. However, eBay will remove neutral or negative feedback associated with Global Shipping Programme transactions in some circumstances:
  • You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. Once an item has been forwarded by the UK Shipping Centre, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons:
  • A buyer claims an item isn't received or a package is damaged in transit

Restricted categories and prohibited items

Restricted categories

Because of export limitations and restrictions, items listed in the following categories can't be sent through the Global Shipping Programme:

  • Business & Industrial > Websites & Businesses for Sale
  • Cars, Motorcycles & Vehicles
  • Coins & Paper Money > Virtual Currency
  • Events Tickets
  • Health & Beauty > Fragrances
  • Holidays & Travel
  • Property
  • Video Games & Consoles > Gaming & Time Cards

Note: This is not a full list of unsupported categories. If the category you're listing in doesn't support the Global Shipping Programme, you'll see an alert when you create your listing.

Prohibited items

As well as Prohibited items, the following items can't be sold through the Global Shipping Programme:

  • Obscene material
  • Child pornography
  • Hate propaganda
  • Narcotics (including controlled substances)
  • Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travellers cheques, securities, certificates, and other negotiable items)
  • Weapons (including firearms, knives, etc.)
  • Tobacco
  • Medical materials
  • Biological specimens
  • Perishable items
  • Liquids, liquefiable substances, and powders
  • Animals
  • Human body parts
  • Plants
  • Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
  • Radiological devices
  • Dangerous goods
  • Alcohol, including samples
  • COD shipments
  • Furs, fur clothing, fur-trimmed clothing
  • Wool and cashmere (Japan only)
  • Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions
  • Live, replica, or inert munitions
  • Fine arts
  • Cosmetics (including perfume)
  • Parcels that exceed maximum package size and/or weight limits imposed by global service provider
  • Any type of air, gas or liquid in a compressed container
  • Lasers
  • Radar busters
  • Bows, crossbows, arrows
  • Seeds
  • Chemistry sets
  • Nutritional supplements, neutraceutical
  • Plant fertilisers, nutrients
  • Printer toners

To learn more about restrictions on postage internationally, see our International trading policy International trading policy.

Tip
You'll find any listings eligible for the Global Shipping Programme in My eBay or in the Active Selling section under the Activity tab in Seller Hub.

What your buyers see

We'll calculate the right postage cost for international buyers in non-EU countries, depending on where they live, and this is what they'll see on your listing. We'll calculate the estimated delivery time, including the time it takes for you to send the item to a UK Shipping Centre.

The buyer pays this postage fee to cover the cost of international tracked postage from the UK shipping centre. All you have to do is post the item to the shipping centre, and all you have to pay is the cost of that postage – just like you would if you were posting to a UK buyer.

Other international postage options and opting out

If you don't want to offer international posting on your listings, select No international postage in the How you'll post it section of the listing form.

If you'd prefer to handle international postage yourself, select Create your own international postage option.

Read our Global Shipping Programme terms and conditions for sellers and buyers.

For more information on the Global Shipping Programme, visit our Seller Centre.

With the Global Shipping Programme, when you sell to an international buyer simply ship your item to our global shipping centre, and we’ll take care of the rest.

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