1 min overview

Identity policies

We're committed to keeping our marketplace a safe place for all our members. To help validate the identity of our buyers and sellers, we require our users to adhere to certain policies.

When you sign up with eBay, you're agreeing to the terms of our user agreement and privacy notice, as well as our identity policies. To learn more about our various identity policies, please see the detailed guidelines below.

Breaches of this policy may result in a range of actions, including:

  • Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Forfeit of eBay fees on cancelled listings
  • Loss of PowerSeller status
Misrepresentation of identity policy

Learn what's allowed and not allowed when representing your identity on eBay.

False or missing contact information policy

To make sure all transactions go smoothly, you're required to provide up-to-date and accurate contact information, including name, address, and phone number.

Contact information in listings policy

Members are generally not allowed to include contact information in public content on eBay.

Publishing contact information policy

We're committed to protecting your privacy, and ask you to respect the privacy of other members, too. We don't allow our users to publish the contact details of other community members.

Invalid and dead email addresses policy

It's important that a valid email address is registered to your account so we can easily communicate with you.

Underage user policy

Listings on eBay involve entering into a contract so all our members must be aged 18 years or older.

Username policy

We have some criteria to make sure your identity is protected when you create a username. Find out what you can and can't do when you create or change yours.

Multiple accounts policy

Members can have different accounts for buying and selling, or for different product lines, with valid business reasons, but all accounts are subject to our buying and selling policies.

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