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Fee credits

If there was an issue with an order that you resolved, you may qualify for a credit for some or all of the fees you paid.

You may be eligible for fee credits when the buyer receives a refund. For eligible partial refunds, fee credits are proportional to the refund that the buyer receives (see examples below).

There are some situations when a buyer is refunded but you won't be eligible for fee credits. See the section below for more information.

You may also be eligible for insertion fee credits or credits for removed listings in certain circumstances, for example if a sale falls through or if there was unauthorised activity on your account. See below for more details.

Credits for refunds and cancelled orders

Fee credits for cancelled orders (eligible fees are credited in full)

Situation

Final value fee credits

Other fee credits

You cancel the order for a reason outside your control:

  • The buyer asked you to cancel their order
  • There was an issue with the buyer's delivery address
  • Final value fee variable percentage amount
  • 30p per order fixed amount*
  • Promoted Listings Standard fee (if applicable)
  • Additional final value fees for not meeting performance expectations
  • International fee (if applicable)

You cancel the order for a reason within your control:

  • The item is out of stock or damaged
  • Final value fee variable percentage amount
  • 30p per order fixed amount is not credited

Fee credits for refunds (eligible fee credits are proportional to the refunded amount)

Situation

Final value fee credits

Other fee credits

  • You refund the buyer when they request a return or report an item not received, before eBay steps in
  • You voluntarily initiate a refund on eBay
  • You accept a payment dispute and the buyer is refunded in full
  • Final value fee variable percentage amount
  • 30p per order fixed amount is not credited
  • Promoted Listings Standard fee (if applicable)*
  • Additional final value fees for not meeting performance expectations
  • International fee (if applicable)

*Credits can take up to 10 days to be reflected in your transaction history.

Note: For transactions where eBay performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.

Fee credits for partial refunds

If you are able to issue a partial refund to the buyer, your eligible fee credits will be proportional to the amount that the buyer is refunded. For example, if the buyer receives a 20% refund of the total amount that they paid for their order, then you'll be credited 20% of the eligible fees that you were charged. See the detailed examples below.

Fee credit calculations for partial refunds

Example 1

A buyer purchases a blouse for £50, plus £12 for next-day delivery. The seller is able to use a less expensive postage option and refunds the buyer £5 of the original shipping cost.

Order details

Item price

Postage

£50.00

£12.00

Total amount buyer paid:

£62.00

Seller fees

Final value fee variable percentage amount (12.8% of £62.00)

Per order fixed amount (not eligible for credit)

£7.94

£0.30

Seller fees on original order:

£8.24

Buyer refund details

Seller refund to buyer

£5.00

Total refund amount to buyer:

£5.00

Seller fee credit details

The buyer's refund (£5.00) is 8.1% of their original order (£62.00), so the seller receives credits for 8.1% of each of the eligible fees that they were charged

 

Final value fee credit (8.1% of £7.94)

 

 

 

£0.64

Total fee credits to seller:

£0.64

Example 2

A buyer purchased a leather jacket in size small for £75, but the seller mistakenly sent a size medium. The buyer liked the jacket and decided to keep it, but notified the seller of the mistake. The seller issued a goodwill credit to the buyer for £15.

Order details

Item price

Postage

£75.00

Free

Total amount buyer paid:

£75.00

Seller fees

Final value fee variable percentage (11.9% of £75.00)

Promoted Listings Standard fee (6% of £75.00)

Per order fixed amount (not eligible for credit)

£8.93

£4.50

£0.30

Seller fees on original order:

£13.73

Buyer refund details

Seller refund to buyer

£15.00

Total refund amount to buyer:

£15.00

Seller fee credit details

The buyer's refund (£15.00) is 20% of their original order (£75.00), so the seller receives credits for 20% of each of the eligible fees that they were charged

 

Final value fee credit (20% of £8.93)

Promoted Listings Standard fee credit (20% of £4.50)

 

 

 

£1.79

£0.90

Total fee credits to seller:

£2.69

Other fees may apply.

Refunds that don't qualify for seller fee credits

We don't issue fee credits in any of the following situations:

  • You refunded the buyer outside of eBay (using PayPal to send money, for instance)
  • eBay stepped in to help with a return or item not received request, and the case was closed with a full or partial refund to the buyer. (Exception: If eBay steps in to help with a return for an eBay Authenticity Guarantee item that is returned through the authenticator, you will be eligible for fee credits if the buyer is refunded)
  • The buyer receives a partial refund in resolution of a payment dispute
  • You deduct a portion from the buyer's refund because they returned the item used or damaged (only applies to sellers who have access to the partial refund tool)

If you qualify for a fee credit, the credit will be added to your Available funds and may be used to pay for any selling costs that are normally funded from your funds awaiting payout. You can see fee credit details on your financial statement.

Insertion fee credits

If you relist your item because it didn't sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. We'll automatically credit your account for the insertion fee associated with the relisting, if your listing meets all of the following conditions:

  • Your item sells after you've relisted it
  • Both your original listing and relisting are in the same format (auction-style or fixed price). Listings using the classified ads format don't qualify for insertion fee credits
  • You relist your item using our tool instead of copying and pasting your original listing into a new listing
  • You relist within 90 days of the original listing ended
  • It's the first manual relisting of your item
  • Your starting price isn't higher than the price in the original listing
  • You haven't added a reserve price to the relisting

Credits for removed listings

If we have to remove one of your listings, you may receive fee credits depending on the reason for the listing removal.

If the listing was removed because an unauthorised person used your account, we'll automatically credit any listing fees and final value fees that you paid.

If we removed your listing because it violated one of our policies, we'll credit fees on a case-by-case basis, based on the circumstances. We will take any previous policy violations into account.

If there's an issue with the transaction and you voluntarily refund the buyer, you'll receive a credit for some or all of your fees.

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