How do eBay credits work?
Final value fees are charged whether a sale is completed or not. However, in some circumstances, you might be eligible for a final value fee credit if there's a problem with the transaction.
To qualify for a final value fee credit, you need to resolve a return, refund, or cancellation request from your buyer, or open an unpaid item case in the Resolution Centre.
If you qualify, we'll credit your final value fee to your seller account after any issues are resolved.
You may be eligible for a final value fee credit when:
- You and the buyer agree to cancel the transaction
- The buyer doesn't pay and you report it as an unpaid item
- You resolve a transaction issue and refund the buyer
You'll see the credit on your statement or you can view it in your Account Summary - opens in new window or tab.
You can either leave this credit in your account and use it to pay future fees, or you can request a refund and we'll send you the money. You can only request a refund if you have a credit balance on your account.
We don't issue a final value fee credit if any of the following happens:
- You refund the buyer outside of eBay – using PayPal's Send Money, for instance
- You or the buyer asked us to step in, and the case was decided in the buyer's favour
If the buyer still hasn't paid, you can close an unpaid item case after 4 days to receive a final value fee credit.
Insertion fee credits for relisted items
If you relist your item because it didn't sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. We'll automatically credit your account for the insertion fee associated with the relisting, if your listing meets all of the following conditions:
- Your item sells after you've relisted it
- Both your original listing and relisting are in the same format (auction-style or fixed price). Listings using the classified ads format don't qualify for insertion fee credits
- You relist your item using our tool instead of copying and pasting your original listing into a new listing
- You relist within 90 days of the original listing ending
- It's the first manual relisting of your item
- Your starting price isn't higher than the price in the original listing
- You haven't added a reserve price to the relisting
Credits for removed listings
If we have to remove one of your listings, you may receive a credit for any insertion and final value fees. However, this depends on why we removed the listing in the first place.
If the listing was removed because an unauthorised person used your account, we'll automatically credit both the insertion and final value fees.
If we remove your listing because of a policy violation, your eligibility for a fee credit will depend on the situation, and will take into account any previous policy violations.
Fee credits for removed listings will be credited to your account once a month, so you might have to wait until your next invoice to see the credit.
Requesting a refund of your eBay credit balance
Here's how to request a refund of your credit balance:
- Verify that you have a credit balance on your account. To see your account balance, go to your Account Activity - opens in new window or tab page. A credit balance appears as a negative number on your account status and monthly invoices.
- Make sure that your contact information - opens in new window or tab, including your address, is up-to-date.
- Contact us to request a refund on your credit balance.
We'll issue your refund to the payment method where the payment originated. For example, if you made the payment with a credit card, your refund will go to that card. If the payment was made using more than one payment method, you can choose where to send your refund. Refunds are usually processed within 30 days.