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Offering local collection

If the item you're selling is large or difficult to post, offer local collection and the buyer can collect it in person.

When creating your listing, simply select No postage: Local collection only from the dropdown menu in the delivery details section, and enter your Item location which will show in your listing. 

You can also offer local collection in addition to other postage options. Tick the Offer local collection box under your postage options.

In your payment options, select Receive payment on collection and any other payment methods you'd like to accept. You'll need to offer buyers at least one of the approved electronic payment methods, such as PayPal, and you cannot discourage buyers from using any payment method you specified in the listing. We don't recommend accepting payment methods that take time to clear, such as cheques.

In your item description or checkout instructions, specify when and how the buyer can collect the item. Don't add your full address, just the area will do. You may need to get in touch with them after the listing ends to confirm the details of the collection.

Read our article on listing tips for more on how to list an item.

Proof of collection

For proof of collection, you can use the eBay app to scan the QR code or manually enter the 6 digit code the buyer received after completing their purchase.

To scan the code, go to the Arrange Pickup screen on the eBay app and tap the Scan to confirm pickup button. The item will immediately be marked as delivered. You’ll still need to mark the item as paid if you collect cash at the time of delivery.

If the buyer doesn’t have their email with the codes, a signed receipt/invoice or an eBay message from the buyer confirming they collected the item can protect you against item not received cases.

Buying and selling off eBay

One of our top priorities is protecting our members, so sales that started on eBay can't be completed off our site.

If a sale is completed off eBay, neither buyers nor sellers are covered by our protection programmes if something goes wrong, and you'll still need to pay fees. See our policy for more information. 

Returns and item not received requests

Returns for local collection listings are treated the same as other delivery options. If the buyer's returning an item because it's faulty or it isn't as described in the listing, they can return it to you even if your return policy states you don't accept returns.

If the buyer simply changed their mind and you stated in your listing that you don't accept returns, you're not obliged to accept their return request. See our article on how to handle a return request as a seller for more information.

To protect yourself against item not received cases, it's a good idea to get proof that the buyer collected the item. For example:

  • Confirmation from the buyer in eBay messaging that the item was collected
  • An invoice or other receipt signed by the buyer indicating the item was collected

With local collection, you'll need to offer buyers at least one of the approved electronic payment methods, such as PayPal.

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