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Understanding returns policies

Knowing the seller's returns policy makes shopping easier

On eBay, sellers can choose to set their own returns policy for items they want to sell on eBay. Examine the seller's returns policy carefully before you bid on or buy the item. This will help ensure that you have a satisfying buying experience.

What to look for in a returns policy

Make sure you know the answers to the following questions:

  • Does the seller accept returns, or is the item sold 'as is'?

  • Under what circumstances can you return the item? For example, does the item need to be in the unopened box it was posted in, or can you return an opened box with all of the original materials?

  • What is the time period to notify the seller that you want to return the item? (For example, within 14 days after the item is delivered to you.)

  • What kind of refund does the seller provide? (e.g. money back, item exchange, etc.)

  • Who pays for return postage and packaging - you or the seller?

If you need more information, contact the seller by clicking the Ask a question link near the bottom of the item page.

Distance Selling Regulations

The Distance Selling Regulations apply to items purchased from a business seller at a distance (i.e. there is no face-to-face contact between the consumer buyer and the seller) via Buy it now listings and Second Chance Offers.

 The Regulations provide:

  • in the UK, a period of 7 working days after the date of receipt of the item

  • in Ireland, within 7 working days of the day on which the item was delivered, within which the consumer can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packaging charges.

Get more information about your rights as a buyer.