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Receiving a refund for a case
How do I get my refund?
When a case is decided in your favour, eBay will issue you a refund through PayPal. Your refund will be sent to the PayPal email address you used to purchase the item. Please allow a few days for the payment to reach your PayPal account.
Why don’t I see the refund in my PayPal account?
You should ensure the PayPal email address you used to purchase the item is confirmed with PayPal. If it’s not, please confirm the email address to receive your refund.
If you still don’t see your refund in your PayPal account, here’s what you can do:
What if I don’t have a PayPal account?
Simply go to PayPal and sign up using your eBay registered email address. You’ll need to confirm your email address with PayPal to receive your refund.
How do I view the status of my refund?
You can view the status of your refund by going to your PayPal account and following these steps:
Contact Customer Service
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