You should only report a product to us when it violates one of our policies. For example, you should report a product if:
- It's prohibited for sale on eBay
- It infringes someone else's copyright (such as a photo) or trademark (such as a brand name or logo)
You'll find all the rules about what's allowed on eBay in our Listing policies.
Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.
If you have an issue with an item you purchased – for example, you haven't received it or it arrived damaged – this is not the right place to report it. Instead, you should work with the seller to resolve your issue. If they can't resolve it, we can step in and help. Find more information in our returns and refunds articles.
Tip
If you’re the owner of a copyright or trademark and you believe it is being infringed, you should contact our Verified Rights Owner (VeRO) programme directly.
How to report a product
You can report a product by following these steps:
- On the page where you saw the content, select the question mark icon. On a mobile device, click the three dots.
- Under Report content, select Submit report. You may be asked to sign in, or submit as a guest.
- Under What would you like to report?, select the correct type of content, e.g. Feedback.
- Fill in the form, including the details of the content you’re reporting, and the reason for reporting it. You can also add freeform text and upload documents.
- Select Submit report.