3 min article

Member behaviour policies

One of the foundations of the eBay experience is the level of trust between all members of the eBay community. To maintain that trust, we expect all members to treat each other with respect.

Our policies around member behaviour are in place to protect everyone in our community, and ensure that buying and selling on eBay is an enjoyable experience for all. For more details, please see the individual policy guidelines below.

Threats and offensive language policy

We have zero tolerance for members using language that we consider to be defamatory or abusive.

Using eBay's intellectual property policy

Learn when and how you can use our name, logo and other intellectual property.

Violation of the eBay User Agreement policy

Everyone registered on eBay has agreed to comply with our User Agreement and all other site policies.

Member-to-member contact policy

We encourage open communication between our members through our site but we have rules in place for how contact can be made and messages can be sent.

Contact information in listings policy

Members are generally not allowed to include contact information in public content on eBay.

eBay employee trading and community content policy

Read our rules for eBay employees who buy and sell on our site.

Offering to buy or sell outside of eBay policy

Contacting another eBay member to discuss moving a purchase off eBay creates a risk of fraud, and isn't allowed.

Community content policy

Learn about our guidelines for how members should interact on our community boards.

User Agreement

Our user agreement sets out the terms and conditions you agree to when you register on eBay.

User Privacy Notice

Learn how you and your personal information are protected on eBay.

Identity policies

To help validate the identity of our buyers and sellers, we require our users to adhere to certain policies.

Enabling infringement policy

We don’t allow sellers to copy or modify products in a way that would infringe copyrights, trademarks, or other rights.

Cookie Notice

Our cookie notice details the information we collect through cookies, and how we use it to improve your experience on eBay.

A-Z index of policies

See a list of all our policies.

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

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