2 min article

Reimbursing eBay

If a buyer doesn't receive their item, or if it doesn't match the listing description, they may ask us to help if you can’t solve their issue. If we refund the buyer after reviewing the case, we’ll seek reimbursement from you.

If we're asked to step in and help with an eBay Money Back Guarantee case, and we decide in the buyer's favour, we may refund them directly, and then seek reimbursement from you.

Once we refund your buyer, we'll let you know by email, and include the reimbursement amount – which is the cost of the item plus the original cost of postage.

If we refund the buyer for multiple transactions, we’ll seek reimbursement for the full amount. You’ll see separate line items for each transaction requiring reimbursement in your payment method statement. The reimbursement amount is charged to your PayPal account, your payment method on file, or we’ll add it to your next seller invoice.

How reimbursement works

If we refund a buyer directly, we'll generally seek reimbursement from you within 24 hours.

For purchases made with PayPal, funds from your PayPal account are automatically reversed to refund the buyer.

If there are insufficient funds in your PayPal account, or PayPal isn't your selected payment method, we'll use your chosen automatic payment method for the reimbursement.

If we're unable to reverse the original funds, we'll add the reimbursement charge to your next seller invoice.

Tip
To add or update an automatic payment method, see our article on setting up and changing your payment method.

What happens if you don't reimburse eBay

If we aren't reimbursed having refunded your buyer, your account may be put on hold or suspended, preventing you from selling on eBay. Once your outstanding reimbursements are paid, the hold or suspension will be removed.

If we suspend your account and you continue to withhold reimbursement fees, your details will be passed on to a collections service.

If we refund your buyer, we'll let you know by email, and include the reimbursement amount – which is the cost of the item plus the original postage cost.

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