1 min article

Offering combined postage

When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.

How to combine postage fees if the buyer hasn't paid yet

If a buyer is purchasing multiple items from you, and they haven't already benefited from a postage discount, they can select Request total from seller in their shopping basket. You can then send them an invoice with the new combined costs.

First, make sure that combined invoices are enabled on your account. Here's how to check:

  1. On the Manage postage settings - opens in new window or tab page, select Edit beside Allow combined payments and postage.
  2. Choose the time period during which you're willing to combine payment for purchased items and select Save.

Then you can issue a combined invoice to your buyer. To do this from My eBay:

  1. Go to the Sold - opens in new window or tab section of My eBay.
  2. Select the items you want to combine into a single invoice.
  3. Add the new postage charge.
  4. From the Actions menu, select Send Invoice.

To issue a combined invoice from Seller Hub:

  1. In Seller Hub - opens in new window or tab, go to the Orders tab.
  2. Tick the box beside any orders that need to be combined.
  3. Select Send Invoice for any of the orders selected.

Learn more about issuing invoices and combining payments.

Tip
You can create rules to automatically offer postage discounts to your buyers. Find out how in our Postage discounts article.

Combining postage fees after the buyer paid

If a buyer has already paid for shipping, you can still offer a combined shipping discount by sending a partial refund to the buyer from the Orders - opens in new window or tab tab in Seller Hub or My eBay Sold - opens in new window or tab.

Posting combined orders

Once the buyer has completed payment, you can create a postage label from one of the orders and upload that tracking number for all of the items in the new combined order.

Issue an invoice with combined postage when buyers purchase more than one item from you. By sending everything in one package, you'll save time and the buyer will save money.

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