Why we put payments on hold and how to avoid it
Like you, we want to make sure buyers have a great experience when buying on eBay. To help ensure eBay remains a safe place to buy and sell, and to meet our legal and compliance obligations - opens in new window or tab, we sometimes place a hold on funds if there is an open claim or dispute on the transaction, if your buyer reports a problem with the transaction, if your account is restricted or suspended, or if you owe eBay money. If your funds are put on hold, we will notify you by email and, depending on the reason, may request additional information from you to help resolve the issue.
If we place a hold on your funds, it will usually be resolved within 30 days.
Types of holds
There are various reasons why we may place a hold on your funds.
Transaction level holds
Transaction level holds are when we place a payment hold on funds related to a particular buyer transaction.
For example, we may place transaction holds on payouts while we wait to confirm that an item has been successfully delivered to a buyer. To reduce the likelihood of a transaction hold, we recommend posting an item the same day your buyer pays for it, and following good postage practices.
For more information on when funds may be available, see our article on Payment holds on your sold items.
We may also place a payment on hold if we need to review the details of a transaction. Category, price, and seller standing can all contribute to this decision. Transactions holds are usually maintained for a maximum of 30 days.
Buyer dispute holds
If a buyer reports a problem with a transaction - such as an item not received, or the received item is significantly different from the listing description - we hold funds until the claim is resolved and closed. For more information see our article on Best practices for avoiding and handling issues with buyers.
A payout hold affects funds payable to a particular seller, and usually requires further seller action on the account.
- Registration holds: We may restrict your account if we identify a discrepancy with the information you provided at registration. If your account is restricted, we will notify you by email with a request for additional information. For more information on how to verify your identity, see our article Submitting or updating your information for managed payments
- Compliance holds: eBay maintains policies and procedures to protect buyers and sellers while complying with applicable laws - opens in new window or tab. If your account has a payout hold or restriction for compliance reasons, we will notify you by email and may request additional information from you
- Non-payment holds: We may hold your payouts if you owe eBay money and we have not received payment on time. To start receiving payouts, you need to first complete your payment to us. You can make a payment by going to the Payments tab - opens in new window or tab in Seller Hub or Seller Account - opens in new window or tab in My eBay
- Performance holds: We may hold your payouts if we identify unusual activity associated with your account, such as increased customer claims, a sudden change in your selling activity, late deliveries, or negative buyer feedback