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Specifying your postage costs and locations
There are limits to P&P charges in certain categories for deliveries within the UK. New listings for which P&P charges exceed these limits will be blocked.
Offering free postage
Offering free postage is a great way to attract more buyers and get a higher placement in search results. Also, if you offer free P&P, and we can confirm a buyer chose this option, you'll automatically receive a 5-star detailed seller rating for P&P charges.
Here's how to offer free postage:
If you're using a listing tool that doesn't have the Free P&P option, specify your postage cost as '0'.
In search results pages, the word 'Free' appears next to your listing in the P&P column.
Using flat rate postage costs
When you select 'Flat: same cost to all buyers' in the listing form, you decide the postage and packaging costs and which services to use. This option enables you to enter flat costs for UK and international delivery.
If you are selling more than one item, you can enter a postage and packaging cost for each additional item a buyer purchases. The cost you enter will be shown on your item listing. Your buyers will be charged the cost you specify when they pay for the item.
Note: You'll also be required to specify a dispatch time when you list your item, which is how long it will take you to put the item in the mail once you receive payment. If you don't specify a dispatch time, we select a default dispatch time for you.
You can also choose to enter the package dimensions and weight. This will save you time when your item sells and you’re ready to print your postage labels on eBay (because you won’t have to enter the package details at that time).
Using postage rate tables
You can use postage rate tables to set the amount you charge for postage by delivery method and destination. You can also specify costs for international postage, either by region or by specific country.
Your domestic postage rate table sets out your postage costs within the United Kingdom. You can set additional charges for 'special domestic regions ': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland. If you choose not to post to one or all of the special domestic regions, buyers from those areas will see the item you are offering, but won't be able to bid or buy.
Note: Royal Mail delivers packages up to 20kg to all regions in the UK without charging extra as long as they are within minimum and maximum size guidelines and do not contain prohibited items.
The Scottish Government and UK Government have published a Statement of principles for parcel deliveries which is designed to assist retailers in their policies on the delivery of goods purchased over the internet. It sets out best practice principles as to how sellers can ensure their delivery services meet the needs of their customers.
Your international postage rate table sets out your overseas postage costs. You can set costs by region (e.g. Europe), or by country (e.g. Australia). If you don't specify a rate for certain regions or countries in your table, but you've entered a worldwide postage cost in the listing form, buyers in those locations will see the worldwide cost.
If you don't want to post to certain places, add those regions or countries to your exclusion list. Your international rate table won't show any rates for locations you've excluded.There are 3 ways you can specify postage costs in your postage rate tables:
To set up postage rate tables:
To use postage rate tables in your listing:
Specifying where you post to
You can exclude certain regions or countries from the places you're willing to post to.
To specify locations you don't post to:
Special domestic regions
Contact Customer Service
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